[{"data":1,"prerenderedAt":440},["ShallowReactive",2],{"person-dd5116a2-3e33-4322-a86f-74d1720223f6":3},{"success":4,"person":5,"request":436},true,{"lastName":6,"role":7,"name":8,"description":9,"_id":10,"designation":7,"id":7,"email":11,"url":7,"createDate":12,"filiation":13,"slugs":14,"articles":17},"Lesnovski","","Melissa",{},"dd5116a2-3e33-4322-a86f-74d1720223f6","melissal@unisinos.br","2025-12-17T01:27:19-03:00","Unisinos",[15,16],"melissa-lesnovski","lesnovski-melissa",[18,150,262,354],{"parent":19,"metaData":20,"data":22,"langs":31,"_id":34,"type":35,"typeData":36,"status":123,"updateDate":124,"contributors":125,"contributorsIds":146,"download":147,"slugs":148,"slug":149},"f1f23d35-203a-4494-b7cd-e41787bada40",{"updateDate":7,"createDate":21,"deleteDate":7},1765945639,{"secondary":23,"primary":27},{"keywords":24,"excerpt":25,"title":26},"\u003Cp>actor-network theory, design processes, boundary objects\u003C/p>","The present paper reviews findings from a previous investigation, identifying artifacts that mediate the design process and analysing their agencies over dynamics, alliances and controversies throughout the project, with special focus on the design business proposal as a boundary object that mediates and articulates interests and relationships among actors both inside and outside of the design organization. Methodological procedures involved the elaboration of an analytical model of the business proposal journey throughout the project, based on interviews with specialists. Based on the findings, a discussion has evolved around mediating artifacts as boundary objects for the design process, negotiating boundaries amidst heterogeneities, besides identifying relations between the business proposal and other agency artifacts. These discussions lead to the framing of the design services selling process as the starting point of a collective of boundary objects that promote agency over the social relations throughout the project.","From the Business Proposal to the Discharge Term: Analysing Agencies of Mediating Artifacts Throughout the Design Process",{"keywords":28,"excerpt":29,"title":30},"\u003Cp>teoria ator-rede, processos de design, boundary objects\u003C/p>","Este artigo revisita os achados de investigação anterior, identificando artefatos mediadores do processo projetual e analisando as agências que estes exercem sobre as dinâmicas, alianças e controvérsias existentes no projeto, com foco na proposta comercial como um boundary object que media e articula os interesses e relações de atores dentro e fora da organização de design. O percurso metodológico compreendeu a elaboração de um modelo analítico da jornada da proposta comercial ao longo do projeto, a partir de entrevistas com especialistas. Com base nos resultados obtidos, discutiu-se o papel dos artefatos mediadores enquanto boundary objects do processo projetual como negociadores das fronteiras de heterogeneidades, além de identificar as relações da proposta comercial com outros artefatos de agenciamento. Tais reflexões deram margem para enquadrar a venda de serviços de design como o início de um coletivo de objetos mediadores que agenciam as relações sociais ao longo do projeto.","Da Apresentação Comercial ao Termo de Quitação: Analisando Agências de Artefatos Mediadores do Processo Projetual",[32,33],"primary","secondary","804374ac-67d4-4dd8-9fa0-eab0396478ca","article",{"startPage":37,"file":38,"references":41,"endPage":120,"track":121,"doi":122},252,{"fullpath":39,"name":40},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2Fdownload-pdf-da-apresentao-comercial-ao-termo-de-quitao-analisando-agncias-de-artefatos-mediadores-do-processo-projetual-29918.pdf","download-pdf-da-apresentao-comercial-ao-termo-de-quitao-analisando-agncias-de-artefatos-mediadores-do-processo-projetual-29918.pdf",[42,45,48,51,54,57,60,63,66,69,72,75,78,81,84,87,90,93,96,99,102,105,108,111,114,117],{"id":43,"label":44},"801a77f6-1864-47c8-986a-76d2dc5b4490","\u003Cp>BUCCIARELLI, Louis L. An ethnographic perspective on engineering design. \u003Cstrong>Design Studies\u003C/strong>, v. 9, n. 3, p. 159-168, 1988.\u003C/p>",{"id":46,"label":47},"f529fd27-e246-4a7c-b4b2-1f472677c7c4","\u003Cp>BUCCIARELLI, Louis L. Between thought and object in engineering design. \u003Cstrong>Design Studies\u003C/strong>, v. 23, n. 3, p. 219-231, 2002.\u003C/p>",{"id":49,"label":50},"50cfb55b-7454-4403-acb0-ca02a0976c87","\u003Cp>CALLON, Michel. Some elements of a sociology of translation: domestication of the scallops and the fishermen of St Brieuc Bay. \u003Cstrong>The Sociological Review\u003C/strong>, v. 32, n. S1, p. 196-233, 1984.\u003C/p>",{"id":52,"label":53},"90877631-01f4-4acf-b32f-f80fb4c4df50","\u003Cp>CALLON, Michel. Society in the making: the study of technology as a tool for sociological analysis. \u003Cstrong>The social construction of technological systems: New directions in the sociology and history of technology\u003C/strong>, p. 83-103, 1987.\u003C/p>",{"id":55,"label":56},"7e01c5af-5188-4403-b81f-eb56fe1abd35","\u003Cp>CARLILE, Paul R. A pragmatic view of knowledge and boundaries: Boundary objects in new product development. \u003Cstrong>Organization science\u003C/strong>, v. 13, n. 4, p. 442-455, 2002.\u003C/p>",{"id":58,"label":59},"6ee2e5b9-577d-448b-94d9-cbc524165da5","\u003Cp>DORST, Kees. \u003Cstrong>Frame innovation: Create new thinking by design\u003C/strong>. MIT Press, 2015.\u003C/p>",{"id":61,"label":62},"203fb2e3-11fb-4d09-b813-2e16a63a3adf","\u003Cp>DORST, Kees; CROSS, Nigel. Creativity in the design process: co-evolution of problem–solution. \u003Cstrong>Design Studies\u003C/strong>, v. 22, n. 5, p. 425-437, 2001.\u003C/p>",{"id":64,"label":65},"c9110cc4-d333-44d0-a374-f6cb50bef994","\u003Cp>HAUG, Anders. Emergence patterns for client design requirements. \u003Cstrong>Design Studies\u003C/strong>, v. 39, p. 48-69, 2015.\u003C/p>",{"id":67,"label":68},"bef5f604-3995-4c38-99b0-b7c5780cc1ae","\u003Cp>HENDERSON, Kathryn. Flexible sketches and inflexible data bases: Visual communication, conscription devices, and boundary objects in design engineering. \u003Cstrong>Science, technology & human values\u003C/strong>, v. 16, n. 4, p. 448-473, 1991.\u003C/p>",{"id":70,"label":71},"258892ab-3972-4208-b505-e814e0093cbb","\u003Cp>KLEINSMANN, Maaike; VALKENBURG, Rianne. Barriers and enablers for creating shared understanding in co-design projects. \u003Cstrong>Design Studies\u003C/strong>, v. 29, n. 4, p. 369-386, 2008.\u003C/p>",{"id":73,"label":74},"c5c6aba6-ee85-4863-bf7a-95713840160a","\u003Cp>KOSKINEN, Kaj U.; MÄKINEN, Seppo. Role of boundary objects in negotiations of project contracts. \u003Cstrong>International Journal of Project Management\u003C/strong>, v. 27, n. 1, p. 31-38, 2009.\u003C/p>",{"id":76,"label":77},"92e806f3-2906-405c-b90c-84d2a9a13717","\u003Cp>LATOUR, Bruno. A cautious Prometheus? A few steps toward a philosophy of design (with special attention to Peter Sloterdijk). In: \u003Cstrong>Proceedings of the 2008 annual international conference of the design history society\u003C/strong>. 2008. p. 2-10.\u003C/p>",{"id":79,"label":80},"79fdf193-13da-4ef9-86ff-5e2e71077738","\u003Cp>LATOUR, Bruno. \u003Cstrong>Reagregando o social: uma introdução à teoria do ator-rede\u003C/strong>. Salvador: Edufba, 2012.\u003C/p>",{"id":82,"label":83},"ee38d942-76ec-416b-b1d0-bba2d622c2d7","\u003Cp>LAW, John. Notes on the theory of the actor-network: Ordering, strategy, and heterogeneity. \u003Cstrong>Systems practice\u003C/strong>, v. 5, n. 4, p. 379-393, 1992.\u003C/p>",{"id":85,"label":86},"451e5109-4148-4a99-9608-6c026750fe68","\u003Cp>LAW, J. Traduction/trahison: Notes on ANT. Department of Sociology and Social Anthropology, Keele University, Keele, England. 1997.\u003C/p>",{"id":88,"label":89},"b2aefe59-0980-4f65-b228-bc1b7d725617","\u003Cp>LESNOVSKI, Melissa; CAMPELO, Filipe; MEYER, Guilherme. A proposta comercial como boundary object no processo projetual. 2017.\u003C/p>",{"id":91,"label":92},"0a287008-c7a3-47c8-b898-535b4b4507d0","\u003Cp>MOZOTA, Brigite Borja de et. al. \u003Cstrong>Gestão do Design\u003C/strong>. Porto Alegre: Bookman, 2011.\u003C/p>",{"id":94,"label":95},"3af1e714-581d-4808-8cab-a7c6bdf3a1bd","\u003Cp>SAYES, Edwin. Actor–Network Theory and methodology: Just what does it mean to say that nonhumans have agency?. \u003Cstrong>Social Studies of Science\u003C/strong>, v. 44, n. 1, p. 134-149, 2014.\u003C/p>",{"id":97,"label":98},"1b8609ad-99af-4598-b18b-bdd99b04310e","\u003Cp>SPEE, Andreas Paul; JARZABKOWSKI, Paula. Strategy tools as boundary objects. 2009.\u003C/p>",{"id":100,"label":101},"074c117a-2882-43a5-a5b1-2aeb9e31abf0","\u003Cp>STAR, Susan Leigh. This is not a boundary object: Reflections on the origin of a concept. \u003Cstrong>Science, Technology & Human Values\u003C/strong>, v. 35, n. 5, p. 601-617, 2010.\u003C/p>",{"id":103,"label":104},"387ef8f8-11e3-442d-b49f-e3afaf8bbf62","\u003Cp>STAR, Susan Leigh; GRIESEMER, James R. Institutional ecology, translations' and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39. \u003Cstrong>Social studies of science\u003C/strong>, v. 19, n. 3, p. 387-420, 1989.\u003C/p>",{"id":106,"label":107},"0dd3d382-f2e4-4d55-bc30-847b755358d0","\u003Cp>STOMPFF, Guido; SMULDERS, F. E. H. M. The right fidelity: Designedly representations that enhance multidisciplinary product development. \u003Cstrong>Design Management Institute\u003C/strong>, 2016.\u003C/p>",{"id":109,"label":110},"4f6bd82b-ff1b-4a2f-b27a-f3aa42815c5e","\u003Cp>TERREY, Nina. Managing by Design: Enacted Through Situated Networks. \u003Cstrong>Design Management Journal\u003C/strong>, v. 8, n. 1, p. 52-61, 2013.\u003C/p>",{"id":112,"label":113},"4751202a-1506-426f-99fc-7c851020e942","\u003Cp>VENTURINI, Tommaso. Diving in magma: How to explore controversies with actor-network theory. \u003Cstrong>Public understanding of science\u003C/strong>, v. 19, n. 3, p. 258-273, 2010.\u003C/p>",{"id":115,"label":116},"dd395769-e585-4d27-9d7e-7a417bce4760","\u003Cp>VERGANTI, Roberto. \u003Cstrong>Design-driven innovation: mudar as regras da competição: a inovação radical do significado de produtos\u003C/strong>. São Paulo: Canal Certo, 2012.\u003C/p>",{"id":118,"label":119},"f88e48b9-c1f4-42b1-9792-d8cdcef888f7","\u003Cp>YANEVA, Albena. Making the social hold: Towards an actor-network theory of design. \u003Cstrong>Design and Culture\u003C/strong>, v. 1, n. 3, p. 273-288, 2009.\u003C/p>",266,"222y5gi8","10.5151/ped2018-1","enabled","2025-12-28T19:12:43-03:00",[126,132,142],{"description":127,"slugs":128,"_id":10,"filiation":13,"name":8,"objectID":10,"email":11,"role":7,"id":7,"lastName":6,"path":129,"createDate":130,"url":7,"designation":7,"lastmodified":131},{},[15,16],"people/dd5116a2-3e33-4322-a86f-74d1720223f6","2025-12-17T04:27:19.398Z",1765945639398,{"url":7,"_id":133,"createDate":130,"name":134,"description":135,"objectID":133,"id":7,"lastName":136,"slugs":137,"path":140,"filiation":13,"lastmodified":131,"role":7,"designation":7,"email":141},"59fb8485-df84-41bd-a0d0-a3b43030e09b","Filipe",{},"Campelo",[138,139],"filipe-campelo","campelo-filipe","people/59fb8485-df84-41bd-a0d0-a3b43030e09b","fcampelo@unisinos.br",{"designation":7,"url":7,"lastName":143,"_id":144,"role":7,"filiation":7,"email":7,"name":145},"Meyer","9cd2a1e8-f57e-4ee3-a829-d48ec8bad4a6","Guilherme Correa",[10,133,144],1,[149],"da-apresentacao-comercial-ao-termo-de-quitacao-analisando-agencias-de-artefatos-mediadores-do-proces",{"pageRange":151,"parent":152,"data":153,"trackId":161,"type":35,"typeData":162,"slugs":238,"metaData":240,"langs":242,"_id":243,"status":123,"updateDate":244,"contributors":245,"contributorsIds":261,"download":147,"slug":239},"1811-1822","1d56dc33-e105-4628-a31a-0c0770b7a53d",{"secondary":154,"primary":157},{"keywords":155,"excerpt":156,"title":7},"\u003Cp>strategic design, design problem, design requirements, boundary objects, commercial proposal\u003C/p>","Closely related to an organization’s competitive advantage, the outsourcing of design services implies commercial relations between the seller and buyer for each project. Friction among the different actors during the negotiation process, as well as those originated from deals closed during this phase, foster reflections about the negotiating process as the design of the design process – a script that draws boundaries over resources, limits, scup and collaborative bases to the ensuing design work. The elaboration of the design business proposal is analyzed, in this paper, throught the perspective of boundary objects, articulating different mental models in a collaborative design requirements process, leading to successive framing and reframing of the design problem. Resulting insights from this theoretical research may foster future and deeper explorations over the theme.",{"keywords":158,"excerpt":159,"title":160},"\u003Cp>design estratégico, problema de design, emergência de requisitos, boundary objects, proposta comercial\u003C/p>","Diretamente relacionada à vantagem competitiva de uma organização, a terceirização dos serviços de design implica em negociações comerciais entre a organização contratante e a vendedora para cada projeto realizado. Os atritos existentes durante o processo de negociação comercial e resultantes dos acordos firmados nessa etapa dão margem a uma reflexão sobre o quanto esse processo não seria, em si, um projeto do projeto de design, um script delimitando recursos, limites, escopo e bases colaborativas para o processo projetual. A elaboração da proposta comercial de design é analisada, neste artigo, sob a perspectiva dos boundary objects, articulando modelos mentais diversos dentro de um contexto colaborativo de emergência de requisitos e sucessivos enquadramentos do problema de design. As reflexões resultantes desta pesquisa teórica poderão embasar futuras e mais profundas explorações sobre o tema.","A Proposta Comercial de Design na Perspectiva dos Boundary Objects: Reflexões Preliminares","zl6wd93p",{"startPage":163,"file":164,"references":167,"endPage":237,"track":161,"doi":7},1811,{"fullpath":165,"name":166},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F10_congresso_brasileiro_de_pesquisa_e_desenvolvimento_em_design%2Fzl6wd93p-1766879336-1811-1822.pdf","zl6wd93p-1766879336-1811-1822.pdf",[168,171,174,177,179,181,183,186,189,192,194,197,199,201,204,206,209,212,215,218,220,223,226,229,231,234],{"label":169,"id":170},"\u003Cp>BADKE-SCHAUB, Petra et al. Mental models in design teams: a valid approach to performance in design collaboration? \u003Cstrong>CoDesign\u003C/strong>, v. 3, n. 1, p. 5-20, 2007.\u003C/p>","a4fdd87f-4a84-4d86-b076-e5bb4fe96e6e",{"label":172,"id":173},"\u003Cp>BAGDONAITE, Zivile. \u003Cstrong>The Design-Business Conversation\u003C/strong>. 2015.\u003C/p>","51b6ac42-d1b2-4351-a9a7-baf4ed8226fd",{"label":175,"id":176},"\u003Cp>BEST, Kathryn. \u003Cstrong>Fundamentos de Gestão do Design\u003C/strong>. Porto Alegre: Bookman, 2012.\u003C/p>","064be708-9317-4c2c-8e0d-94c79466bcbc",{"id":178,"label":44},"7c5f2e7d-a64c-4cb1-aff7-93df969186b6",{"id":180,"label":47},"9c29511d-5bc0-4569-9d28-f0bc06099ed1",{"label":56,"id":182},"8d0ffce4-4621-4d51-be08-15697ed08bdc",{"label":184,"id":185},"\u003Cp>CROSS, Nigel. Designerly ways of knowing: Design discipline versus design science. \u003Cstrong>Design Issues\u003C/strong>, v. 17, n. 3, p. 49-55, 2001.\u003C/p>","1a5f7882-684d-4818-af94-e68ad2606ae8",{"label":187,"id":188},"\u003Cp>CROSS, Nigel; CROSS, Anita Clayburn. Observations of teamwork and social processes in design. \u003Cstrong>Design Studies\u003C/strong>, v. 16, n. 2, p. 143-170, 1995.\u003C/p>","f0091a51-67e4-4dcc-806b-b29611bde8c2",{"label":190,"id":191},"\u003Cp>DORST, Kees. \u003Cstrong>Frame innovation\u003C/strong>: Create new thinking by design. MIT Press, 2015.\u003C/p>","f9469b78-0b36-415c-a827-5dfa4fb952b9",{"label":62,"id":193},"248cc256-476b-490f-b384-68e5cc6e3f65",{"id":195,"label":196},"b47425d2-38e5-4177-8067-a6c8c8d2a660","\u003Cp>FLUSSER, Vilém; CARDOSO, Rafael; ABI-S MARA, Raquel. \u003Cstrong>O mundo codificado\u003C/strong>: por uma filosofia do design e da comunicação. Editora Cosac Naify, 2007.\u003C/p>",{"id":198,"label":65},"57386668-6229-405e-8eed-c066d12effeb",{"id":200,"label":68},"d1ccaae9-dc00-458f-8297-d8c86aede588",{"label":202,"id":203},"\u003Cp>HILLGREN, Per-Anders; SERAVALLI, Anna; EMILSON, Anders. Prototyping and infrastructuring in design for social innovation. \u003Cstrong>CoDesign\u003C/strong>, v. 7, n. 3-4, p. 169-183, 2011.\u003C/p>","381eead7-0c1d-4cb2-ac5a-6d42dd5064fb",{"label":71,"id":205},"e9eed8a7-d37e-4aca-a992-565bafb232d2",{"label":207,"id":208},"\u003Cp>LOCKWOOD, Thomas. Transition: becoming a design-minded organization. In: \u003Cstrong>Design Thinking\u003C/strong>: Integrating Innovation, Customer Experience, and Brand Value. New York: Allworth Press, p.81-95, 2010.\u003C/p>","9a34ec91-4514-44c1-a567-46dcaed55250",{"label":210,"id":211},"\u003Cp>MANZINI, Ezio. Introduction. In: \u003Cstrong>Design for services\u003C/strong>. Gower Publishing, p.1-6; 201-209, 2011.\u003C/p>","01039ef3-f6db-4eaa-9928-b58717531a23",{"label":213,"id":214},"\u003Cp>MEYER, Guilherme. \u003Cstrong>Conflito, negociação e transformação\u003C/strong>: o designer e o processo de desenvolvimento de produto. 2010. Tese (doutorado) – PUC-Rio.\u003C/p>","016d077a-3caa-4d56-bc72-35b27de2d002",{"label":216,"id":217},"\u003Cp>MOUFFE, Chantal. \u003Cstrong>The democratic paradox\u003C/strong>. Verso, 2000.\u003C/p>","8f8cade5-9bbe-4949-a5d0-527c7e753a75",{"label":92,"id":219},"1d7cbffd-364c-4fb9-ab4d-eb1f14956733",{"label":221,"id":222},"\u003Cp>PHILLIPS, Peter L. \u003Cstrong>Briefing\u003C/strong>: a gestão do projeto de design. Blucher, 2007.\u003C/p>","03d71a66-b53e-4caa-ba1a-97ff313c228b",{"label":224,"id":225},"\u003Cp>RITTEL, Horst. Second-generation design methods. \u003Cstrong>Developments in design methodology\u003C/strong>, v. 268, 1984.\u003C/p>","f31e13fd-5bf9-435e-9ace-ab85c886eb97",{"label":227,"id":228},"\u003Cp>SCHÖN, Donald A. \u003Cstrong>The reflective practitioner\u003C/strong>: How professionals think in action. Basic books, 1983.\u003C/p>","687efd72-f5c5-475a-8d87-d0c27fd2b34d",{"label":101,"id":230},"95eed3d6-5439-4810-9ff8-336bc90e142b",{"label":232,"id":233},"\u003Cp>STAR, Susan Leigh; GRIESEMER, James R. Institutional ecology,translations' and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology. 1907-39. \u003Cstrong>Social studies of science\u003C/strong>, v. 19, n. 3, p. 387-420, 1989.\u003C/p>","6a56b231-e478-4729-bf2e-6b9e2ed6e88b",{"label":235,"id":236},"\u003Cp>VERGANTI, Roberto. \u003Cstrong>Design-driven innovation\u003C/strong>: mudar as regras da competição: a inovação radical do significado de produtos. São Paulo: Canal Certo, 2012.\u003C/p>","28045610-1a31-4cbb-90a1-1649e51620f7",1822,[239],"a-proposta-comercial-de-design-na-perspectiva-dos-boundary-objects-reflexoes-preliminares",{"updateDate":7,"createDate":241,"deleteDate":7},1766879336,[32,33],"9c8afd19-c524-40de-94cc-acba343dbe8c","2025-12-28T19:08:05-03:00",[246,256],{"path":129,"lastName":6,"url":7,"email":247,"id":7,"_id":10,"description":248,"filiation":249,"createDate":250,"name":251,"role":7,"lastmodified":252,"slugs":253,"designation":7,"objectID":10},"melissa.lesnovski@gmail.com",{},"Universidade do Vale do Rio dos Sinos","2025-12-27T23:48:56.055Z","Melissa Merino",1766879336055,[254,255],"melissa-merino-lesnovski","lesnovski-melissa-merino",{"name":257,"email":141,"url":7,"lastName":258,"_id":259,"designation":7,"role":7,"filiation":260},"Filipe Campelo Xavier da","Costa","afa46fdf-e429-46cd-ae85-b09569ec222c","UNISINOS",[10,259],{"pageRange":263,"parent":152,"data":264,"trackId":272,"type":35,"typeData":273,"slugs":340,"metaData":342,"langs":344,"_id":345,"status":123,"updateDate":244,"contributors":346,"contributorsIds":353,"download":147,"slug":341},"981-992",{"secondary":265,"primary":268},{"keywords":266,"excerpt":267,"title":7},"\u003Cp>codesign, boundary objects, cultural probes, strategic design instruments, empathy\u003C/p>","Relationships between clients and designers start at the development of a commercial proposal, which is an argumentative, collaborative and negotiating process whose relevance does not end at the signing of the commercial contract, yet remains as a structural benchmark throughout the design services process. Proposal preparation is stressed by tensions that emerge both from the relative positions of power between designer and client and from the undetermined nature of the design problem itself. The main challenge for this article is exploring the idea of devising instruments that may foster interaction between client and designer during the negotiation process. In order to do so, the perspectives of user studies, boundary objects and empathy in negotiation contexts helped in conducting preliminary considerations for the development of empathy and assertiveness in business negotiation processes . Findings lead us to preliminary guidelines for designing interaction-provoking artifacts in negotiation contexts and considerations about further research on the subject.",{"keywords":269,"excerpt":270,"title":271},"\u003Cp>codesign, boundary objects, sondas culturais, instrumentos de design estratégico, empatia\u003C/p>","As relações entre clientes e designers se iniciam na confecção da proposta comercial, um processo argumentativo, colaborativo e negocial cuja relevância não se exaure na assinatura do contrato de serviços, e sim continua como referência estrutural no processo de desenvolvimento dos serviços de design. O processo de confecção da proposta é marcado por tensões originárias tanto das posições relativas de poder entre designer e cliente quanto da própria subdeterminação do problema de design. O principal desafio proposto para este artigo é explorar a ideia do desenvolvimento de instrumentos que possam propiciar interação entre cliente e designer durante o processo negocial. Para tanto, as perspectivas de user studies, boundary objects e empatia em contextos negociais utilizadas neste artigo auxiliaram na condução de considerações preliminares para o desenvolvimento da empatia e assertividade em processos de negociação comercial. Os achados apontam diretrizes iniciais para a composição de artefatos provocadores da interação em contextos negociais contextos e considerações sobre futuras investigações sobre o tema.","Boundary Probes: Considerações Sobre Instrumentos Influenciadores da Negociação Comercial de Serviços de Design","1yxjjuczl",{"startPage":274,"file":275,"references":278,"endPage":339,"track":272,"doi":7},981,{"fullpath":276,"name":277},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F10_congresso_brasileiro_de_pesquisa_e_desenvolvimento_em_design%2F1yxjjuczl-1766876597-981-992.pdf","1yxjjuczl-1766876597-981-992.pdf",[279,282,284,286,289,292,294,297,300,302,304,307,310,313,316,319,322,325,328,331,333,336],{"label":280,"id":281},"\u003Cp>ARIAS, Ernesto G.; FISCHER, Gerhard. \u003Cstrong>Boundary objects\u003C/strong>: their role in articulating the task at hand and making information relevant to it. 2000.\u003C/p>","a8889831-f6b5-49f8-85ba-6c5f4f08825a",{"label":44,"id":283},"4720a1f8-9978-4311-b340-6fcabf0b723a",{"label":47,"id":285},"3b097e12-5862-4485-bcf9-ee3a7da5774c",{"id":287,"label":288},"ec6ba8c9-2ddf-443b-add7-86a7b64013c3","\u003Cp>BURNS, Colin et al. \u003Cstrong>RED paper 02\u003C/strong>: Transformation design. London: Design Council, 2006.\u003C/p>",{"label":290,"id":291},"\u003Cp>BUSSMANN, Stefan; MULLER, Jorg. A negotiation framework for co-operating agents. \u003Cstrong>Proceedings of CKBS-SIG\u003C/strong>, p. 1-17, 1992.\u003C/p>","9739822b-5ff6-4494-96dc-7626ee52a7a1",{"label":62,"id":293},"31279524-fc22-4f51-b4dd-4038a1fc6213",{"label":295,"id":296},"\u003Cp>GAVER, Bill; DUNNE, Tony; PACENTI, Elena. Design: cultural probes. \u003Cstrong>Interactions\u003C/strong>, v. 6, n. 1, p. 21-29, 1999.\u003C/p>","598ecb43-75c1-4eea-a522-ca06cb8c49bb",{"label":298,"id":299},"\u003Cp>HALPERN, Megan K. et al. Designing collaboration: comparing cases exploring cultural probes as boundary-negotiating objects. In: \u003Cstrong>Proceedings of the 2013 conference on Computer supported cooperative work\u003C/strong>. ACM, 2013. p. 1093-1102.\u003C/p>","07355a0b-88f3-4d12-b865-545030aad9e1",{"label":65,"id":301},"284945b9-2277-45b4-b8e0-a09f8320f389",{"label":71,"id":303},"35c882d5-6ce6-41e4-a13b-67da3817b8d5",{"id":305,"label":306},"750dccb3-8722-44bb-812e-8b2a021d9212","\u003Cp>LOI, Daria. Reflective probes, primitive probes and playful triggers. Working paper, \u003Cstrong>EPIC07\u003C/strong>: Ethnographic Praxis in Industry Conference, Keystone, Colo. 2007.\u003C/p>",{"label":308,"id":309},"\u003Cp>MARGOLIN, Victor. Getting to know the user. \u003Cstrong>Design Studies\u003C/strong>, v. 18, n. 3, p. 227-236, 1997.\u003C/p>","e6e227c8-0f02-486d-b23e-58f40392a1c6",{"label":311,"id":312},"\u003Cp>MARTINOVSKI, Bilyana; TRAUM, David; MARSELLA, Stacy. Rejection of empathy in negotiation. \u003Cstrong>Group Decision and Negotiation\u003C/strong>, v. 16, n. 1, p. 61-76, 2007.\u003C/p>","2c9a8645-4bb5-408f-8211-7ecb964d849c",{"label":314,"id":315},"\u003Cp>MATTELMÄKI, Tuuli; BATTARBEE, Katja. Empathy probes. In: \u003Cstrong>PDC\u003C/strong>. 2002. p. 266-271.\u003C/p>","9efb044b-b91a-41e8-b364-989c399144d5",{"label":317,"id":318},"\u003Cp>MELICAN, Jay. User studies: Finding a place in design practice and education. \u003Cstrong>Visible Language\u003C/strong>, v. 38, n. 2, p. 168, 2004.\u003C/p>","83820800-df36-49ab-81f0-b5d75608ac17",{"label":320,"id":321},"\u003Cp>MNOOKIN, Robert H.; PEPPET, Scott R.; TULUMELLO, Andrew S. The tension between empathy and assertiveness. \u003Cstrong>Negotiation Journal\u003C/strong>, v. 12, n. 3, p. 217-230, 1996.\u003C/p>","b7285262-5293-4b8b-92e6-33453946e029",{"id":323,"label":324},"41f4d098-d61f-4e4d-b920-ff618e22167f","\u003Cp>SANDERS, Elizabeth. Special section: ethnography in NPD research. How ‘applied ethnography’can improve your NPD research process. \u003Cstrong>Visions Magazine\u003C/strong>. 2002.\u003C/p>",{"label":326,"id":327},"\u003Cp>SANDERS, Elizabeth B.-N.; STAPPERS, Pieter Jan. Co-creation and the new landscapes of design. \u003Cstrong>Co-design\u003C/strong>, v. 4, n. 1, p. 5-18, 2008.\u003C/p>","4966d93c-0a98-4ac1-8b27-c285db7e205f",{"label":329,"id":330},"\u003Cp>STAPPERS, Pieter Jan; SANDERS, Elizabeth BN. Generative tools for context mapping: tuning the tools. In: \u003Cstrong>Design and Emotion\u003C/strong>. 2003.\u003C/p>","f6601e62-9eb5-4ea8-9388-9d3a871afc3a",{"id":332,"label":101},"e5987f22-2094-4120-ba65-aa3bdd3fd2d7",{"label":334,"id":335},"\u003Cp>STAR, Susan Leigh; GRIESEMER, James R. Institutional ecology,translations' and boundary objects: Amateurs and professionals in Berkeley's Museum of Vertebrate Zoology, 1907-39. \u003Cstrong>Social studies of science\u003C/strong>, v. 19, n. 3, p. 387-420, 1989.\u003C/p>","edf6eaa5-79a2-43a0-a5ff-fecb21ef86cc",{"id":337,"label":338},"ac7b85a7-2cfe-4b1c-8c1e-55dfae034d64","\u003Cp>WRIGHT, Peter; MCCARTHY, John. Empathy and experience in HCI. In: \u003Cstrong>Proceedings of the SIGCHI Conference on Human Factors in Computing Systems\u003C/strong>. ACM, 2008. p. 637-646.\u003C/p>",992,[341],"boundary-probes-consideracoes-sobre-instrumentos-influenciadores-da-negociacao-comercial-de-servicos",{"updateDate":7,"createDate":343,"deleteDate":7},1766876597,[32,33],"b3fcdd76-62c3-4958-8ffa-b25123d2f89c",[347,352],{"_id":10,"email":247,"lastmodified":348,"id":7,"lastName":6,"designation":7,"path":129,"name":251,"objectID":10,"url":7,"role":7,"filiation":249,"createDate":349,"description":350,"slugs":351},1766876597532,"2025-12-27T23:03:17.532Z",{},[254,255],{"name":257,"role":7,"filiation":260,"url":7,"lastName":258,"designation":7,"_id":259,"email":141},[10,259],{"pageRange":355,"parent":152,"data":356,"trackId":161,"type":35,"typeData":363,"slugs":421,"metaData":423,"langs":425,"_id":426,"status":123,"updateDate":244,"contributors":427,"contributorsIds":434,"download":435,"slug":422},"1799-1810",{"secondary":357,"primary":359},{"keywords":7,"excerpt":358,"title":7},"Relationships between design consultants and their clients are, more often than not, prone to conflicts and anxiety derived from a system of pressures and cessions among the several actors of the process. In order to understand the dynamics among these organizations and the people invested in them, two relational axis are proposed: authority-subservience and patronage-authorship. Both axis, when combined, generate a binary involving authority and authorship, power poles that regulate the dynamics between client and consultant organizations. This paper explores theoretical references in order to analyze the aforementioned theme through the lenses of strategic design, searching for models that may collaborate in the reflection and improvement of these relationships. The exploratory path pointed to the emergency of three discussion topics: the designer as a facilitator, provoker and integrator; design-client relationship as collectives that design and the design discourse and design networks. Findings point to the existence of consistent elements that may",{"keywords":360,"excerpt":361,"title":362},"\u003Cp>gestão do design, design estratégico, conflito de interesses, consultoria de design, serviços de design\u003C/p>","As relações entre clientes e consultorias de design são, frequentemente, marcadas por conflitos originários de um sistema de pressões e cessões entre todos os atores do processo. Ao se procurar compreender a dinâmica entre essas organizações, representada pelas pessoas que as compõem, é possível visualizar dois eixos relacionais: autoridade-subserviência e mecenato-autoria. Ambos os eixos, ao terem seus elementos de poder combinados, geram um binário de autoridade e autoria, polos de poder que regulariam a dinâmica entre cliente e consultoria de design. Este artigo se lança à exploração de referenciais teóricos para uma análise do tema através das lentes do design estratégico, em busca de modelos que colaborem para a reflexão e melhoria dessas relações. O percurso realizado apontou para a emergência de três eixos de discussão: o designer como facilitador, provocador e integrador; a relação cliente-fornecedor como coletivos que projetam e o design discourse e as redes de projeto. Os achados apontam a existência de elementos consistentes para tanto uma discussão sobre as relações de trabalho nos vários domínios do design quanto o fomento a uma visão mais consciente das limitações e cristalização de posições dos papéis corporativos dos atores envolvidos no processo.","Manda Quem Pode, Obedece Quem Tem Juízo: Reflexões em Busca do Equilíbrio Entre Autoridade e Autoria em Serviços de Design",{"startPage":364,"file":365,"references":368,"endPage":420,"track":161,"doi":7},1799,{"fullpath":366,"name":367},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F10_congresso_brasileiro_de_pesquisa_e_desenvolvimento_em_design%2Fzl6wd93p-1766879293-1799-1810.pdf","zl6wd93p-1766879293-1799-1810.pdf",[369,372,374,377,380,383,386,389,392,394,396,399,402,404,407,409,412,415,417],{"label":370,"id":371},"\u003Cp>BAGDONAITE, Zivile. \u003Cstrong>The Design-Business Conversation\u003C/strong>. Dissertação (mestrado), Copenhagen Business School, 2015.\u003C/p>","a1644d11-86d9-472a-a1a8-40fbd5d16054",{"label":175,"id":373},"095b93d3-b26c-4137-99ca-a62dc9961691",{"id":375,"label":376},"9a5bb957-38d2-47f8-824f-66aa4ad2fa88","\u003Cp>BRUCE, Margaret; DOCHERTY, Catherine. It's all in a relationship: a comparative study of client-design consultant relationships. \u003Cstrong>Design Studies\u003C/strong>, v. 14, n. 4, p. 402-422, 1993.\u003C/p>",{"label":378,"id":379},"\u003Cp>BRUCE, Margaret; MORRIS, Barny. Managing external design professionals in the product development process. \u003Cstrong>Technovation\u003C/strong>, v. 14, n. 9, p. 585-599, 1994.\u003C/p>","1dec4d4a-1c11-4a5f-a0ed-7183ad5199f9",{"id":381,"label":382},"829762ab-d6cd-4345-8ae9-2c78f6388f67","\u003Cp>CASTELLI, Giulio; ANTONELLI, Paola; PICCHI, Francesca (Ed.). \u003Cstrong>La fabbrica del design\u003C/strong>: conversazioni con i protagonistas del design italiano. Skira, 2007.\u003C/p>",{"label":384,"id":385},"\u003Cp>JEVNAKER, Birgit H.; BRUCE, Margaret. Design alliances: The hidden assets in management of strategic innovation. \u003Cstrong>The Design Journal\u003C/strong>, v. 1, n. 1, p. 24-40, 1998.\u003C/p>","cb5400bb-bc71-48ad-8034-2a107db02b7e",{"label":387,"id":388},"\u003Cp>LEAKE, Tim. \u003Cstrong>The Naked Truth\u003C/strong>. 2014. Disponível na internet por http em: \u003Chttp://getnakedatcannes.com>. Acesso em 23 abr. 2016\u003C/p>","7fcd992f-323e-4f13-ba1f-f380c986dfab",{"label":390,"id":391},"\u003Cp>LEONARD-BARTON, Dorothy. \u003Cstrong>Wellsprings of knowledge\u003C/strong>: Building and sustaining the sources of innovation. University of Illinois at Urbana-Champaign's Academy for Entrepreneurial Leadership Historical Research Reference in Entrepreneurship, 1995.\u003C/p>","ad78dc57-7344-4788-97e4-6c3bd4c93e86",{"label":207,"id":393},"77ae95fe-4ebc-491f-94c5-f30411c36edd",{"label":210,"id":395},"f9797b45-5bb8-4db9-8508-9c3fd74f8ac1",{"label":397,"id":398},"\u003Cp>MAURI, Francesco. \u003Cstrong>Progettare progettando strategia\u003C/strong>. Milano: Masson S.p.A, 1996.\u003C/p>","0cc71dc3-c059-49c7-b921-55086b0ad307",{"id":400,"label":401},"88052a0e-99ad-42c5-b7d4-d830c35a2a4f","\u003Cp>MERONI, Anna; SANGIORGI, Daniela. \u003Cstrong>Design for services\u003C/strong>. Gower Publishing, p.1-6; 201-209, 2011.\u003C/p>",{"label":213,"id":403},"bed3cbc3-9b51-48d7-b70c-afd40630159a",{"label":405,"id":406},"\u003Cp>MOON, Youngme; DESSAIN, Vincent; SJÖMAN, Anders. Alessi: Evolution of an Italian Design Factory (A). \u003Cstrong>Harvard Business School Case Study\u003C/strong>, 2004.\u003C/p>","168a6252-17fb-4c0d-bd4d-91eb926e9533",{"id":408,"label":92},"3315c056-67ef-4c3b-a49f-d8bed6ce6a10",{"label":410,"id":411},"\u003Cp>SILVA, Lina Maria Moreira Garay da; TARSITANO, Paulo Rogério. A relação agência-cliente: a ética na ótica do atendimento de publicidade. \u003Cstrong>Anais do XXIX Congresso Brasileiro de Ciências da Comunicação\u003C/strong>, 2006.\u003C/p>","7713ed9a-bce7-4e19-8190-9e71ecbfee4d",{"label":413,"id":414},"\u003Cp>VERGANTI, Roberto. Design, meanings and radical innovation: A metamodel and a research agenda. \u003Cstrong>Journal of Product Innovation Management\u003C/strong>, v.25, n.5, p 436-456, 2008.\u003C/p>","4865b030-3fa2-4234-9ae8-2a06072c3d02",{"label":235,"id":416},"a63dd9b6-d99e-4e2e-909e-ed4d6efc2f93",{"id":418,"label":419},"4dc68d54-c2fc-4af6-b743-c9f730c2d9db","\u003Cp>WATT, Cameron; RUSSELL, Ken; HASLUM, Mary. Stronger relationships make stronger design solutions. \u003Cstrong>Design Management Journal (Former Series)\u003C/strong>, v. 11, n. 2, p. 46-52, 2000.\u003C/p>",1810,[422],"manda-quem-pode-obedece-quem-tem-juizo-reflexoes-em-busca-do-equilibrio-entre-autoridade-e-autoria-e",{"updateDate":7,"createDate":424,"deleteDate":7},1766879293,[32,33],"c62874a0-8b01-4da5-a28c-56bd3924b660",[428,433],{"lastmodified":429,"description":430,"url":7,"slugs":431,"designation":7,"name":251,"email":247,"role":7,"createDate":432,"path":129,"id":7,"_id":10,"lastName":6,"filiation":249,"objectID":10},1766879293304,{},[254,255],"2025-12-27T23:48:13.304Z",{"email":141,"_id":259,"url":7,"lastName":258,"role":7,"designation":7,"filiation":260,"name":257},[10,259],5,{"target":437,"query":438},"people/get",{"id":10,"articles":439},"true",1780316181481]