[{"data":1,"prerenderedAt":524},["ShallowReactive",2],{"person-cf60079b-89e6-42b8-ad94-0ac9e06b1b29":3},{"success":4,"person":5,"request":520},true,{"lastName":6,"role":7,"name":8,"description":9,"_id":10,"designation":7,"id":7,"email":11,"url":7,"createDate":12,"filiation":13,"slugs":14,"articles":17},"Demilis","","Marcelo P.",{},"cf60079b-89e6-42b8-ad94-0ac9e06b1b29","marcelodemilis@gmail.com","2025-12-17T08:04:47-03:00","Universidade Federal de Santa Catarina",[15,16],"marcelo-p-demilis","demilis-marcelo-p",[18,208,260,402],{"parent":19,"metaData":20,"data":22,"langs":31,"_id":34,"type":35,"typeData":36,"status":171,"updateDate":172,"contributors":173,"contributorsIds":204,"download":205,"slugs":206,"slug":207},"f1f23d35-203a-4494-b7cd-e41787bada40",{"updateDate":7,"createDate":21,"deleteDate":7},1765969487,{"secondary":23,"primary":27},{"keywords":24,"excerpt":25,"title":26},"\u003Cp>Performance Evaluation, Customer Experience, User Experience, Indicator, User Perspective, Literature Review\u003C/p>","The search for methods to measure User Experience (UX) has progressively increased along with a growing interest in experience-oriented design. However, the experiments cover a range of properties and metrics that are extremely varied, being particular, often ephemeral and subjective (HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T, 2008; HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, 2010), making it difficult to define and measure them. Therefore, by adopting the ProKnow-C intervention instrument, the objective was to investigate the English-language scientific research on Performance Evaluation of the User Experience and the research gaps and opportunities based on the results of bibliometric and systemic analysis. 77 articles were selected between 2000 and 2017, analyzing and exposing the general panorama of relevant publications, periodical and prolific authors for the theme.","User Experience: Bibliometric Analysis of Publications on UX Performance Evaluation",{"keywords":28,"excerpt":29,"title":30},"\u003Cp>Avaliação de Desempenho, Experiência do Cliente, Experiência do Usuário, Indicador, Perspectiva do Usuário, Revisão de Literatura\u003C/p>","A busca por métodos para mensurar a Experiência do Usuário (UX) aumentou progressivamente junto com um crescente interesse no design orientado para a experiência. Contudo, as experiências abrangem uma gama de propriedades e métricas que são extremamente variadas, sendo particulares, muitas vezes efêmeras e subjetivas (HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T, 2008; HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, 2010), dificultando sua categorização, definição e mensuração. Adotando-se o instrumento de intervenção ProKnow-C, objetivou-se investigar as pesquisas científicas, em língua inglesa, sobre Avaliação de Desempenho da Experiência do Usuário, a fim de identificar lacunas e oportunidades de pesquisa. Selecionaram-se 77 artigos, entre 2000 e 2017, os quais permitiram identificar o panorama geral das publicações relevantes, periódicos e autores prolíficos para a temática.","Experiência do Usuário (UX): Análise Bibliométrica de Publicações Sobre a Avaliação de Desempenho da UX",[32,33],"primary","secondary","04ab6cfd-9d4c-4ce0-bc78-47c3cdbef0f5","article",{"startPage":37,"file":38,"references":41,"endPage":168,"track":169,"doi":170},5152,{"fullpath":39,"name":40},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2Fdownload-pdf-experincia-do-usurio-ux-anlise-bibliomtrica-de-publicaes-sobre-a-avaliao-de-desempenho-da-ux-30325.pdf","download-pdf-experincia-do-usurio-ux-anlise-bibliomtrica-de-publicaes-sobre-a-avaliao-de-desempenho-da-ux-30325.pdf",[42,45,48,51,54,57,60,63,66,69,72,75,78,81,84,87,90,93,96,99,102,105,108,111,114,117,120,123,126,129,132,135,138,141,144,147,150,153,156,159,162,165],{"id":43,"label":44},"8328c3a5-8cfa-4a7c-ad12-78cdc15ef4bd","\u003Cp>AMBROSE, P. G.; ANON, J. L. The pharmacokinetic and pharmacodynamic properties of fluoroquinolones. \u003Cstrong>Clinical Infectious Diseases\u003C/strong>, v. 41, p. S144-S157, 2005.\u003C/p>",{"id":46,"label":47},"10a2f712-29d2-499a-8dbd-7a76bf8bf090","\u003Cp>ANDERSON, E.W.; FORNELL, C.; LEHMANN, D. R. Customer satisfaction, market share, and profitability: findings from Sweden. \u003Cstrong>Journal of Marketing\u003C/strong>, v. 58, n. 3, p. 53-66, 1994.\u003C/p>",{"id":49,"label":50},"cd238de0-4dda-45e8-bf86-356b4f41c9a1","\u003Cp>BERGER, C.; BLAUTH, R.; BOGER, D.; BOLSTER, C.; BURCHILL, G.; DUKELOW, W.; CLEMENS, S. Kano's methods for understanding customer-defined quality. \u003Cstrong>Center for Quality Management Journal\u003C/strong>, v. 4, n. 2, p. 3-35, 1993.\u003C/p>",{"id":52,"label":53},"45c6ecd5-0d6e-4661-a6d7-7cb574291baf","\u003Cp>BEVAN, N. Quality in use: Meeting user needs for quality. \u003Cstrong>Journal of Systems and Software\u003C/strong>, v. 49, n. 1, p. 89-96, 1999.\u003C/p>",{"id":55,"label":56},"2267ac44-7c9a-4d94-96d8-ba2c8fcbaf55","\u003Cp>BITITCI, U. S.; MARTINEZ, V.; ALBORES, P.; PARUNG, J. Creating and managing value in collaborative networks. \u003Cstrong>International Journal of Production Economics\u003C/strong>, v. 104, n. 1, p. 62-75, 2006.\u003C/p>",{"id":58,"label":59},"e47a9dfa-42e8-4ed0-aaa6-4ee4c4458fc9","\u003Cp>BITITCI, U. S.; TURNER, T.; BEGEMANN, C. Dynamics of performance measurement systems. \u003Cstrong>International Journal of Operations & Production Management\u003C/strong>, v. 20, n. 6, p. 692-704, 2000.\u003C/p>",{"id":61,"label":62},"35ee3698-f44d-4fc2-a9e0-f466ffc66a2a","\u003Cp>BLOCH, P. H. Seeking the ideal form: product design and consumer response. \u003Cstrong>Journal of Marketing\u003C/strong>, v. 59, n. 3, p. 16-29, 1995.\u003C/p>",{"id":64,"label":65},"ea7faee4-5a20-4032-8080-e846c2dcbacd","\u003Cp>BOEHM, H. G.; BOSE, S. Business performance management. \u003Cstrong>Gartner Report\u003C/strong>, 2006.\u003C/p>",{"id":67,"label":68},"d5bac784-a407-4355-9415-227553413526","\u003Cp>BOYD, T. C.; KOLES, B. The evolution of the financial services customer: A literature review. \u003Cstrong>Journal of Financial Services Marketing\u003C/strong>, v. 9, n. 3, p. 231-245, 2005.\u003C/p>",{"id":70,"label":71},"a022d6d1-d98b-4bd2-9829-0d5145ea111b","\u003Cp>BRADLEY, G. L.; SPARKS, B. A. Interactions between employees and customers. \u003Cstrong>Management Accounting Research\u003C/strong>, v. 20, n. 4, p. 263-282, 2009.\u003C/p>",{"id":73,"label":74},"57368bab-2fa8-4881-aabc-0e2320ef3f87","\u003Cp>FREIRE, K. M. Reflexões sobre o conceito de design de experiências. \u003Cstrong>SDRJ\u003C/strong>, v. 2, p. 37-44, 2009.\u003C/p>",{"id":76,"label":77},"01626b36-3e1f-4714-b637-2febf885b333","\u003Cp>GENTILE, C.; SPILLER, N.; NOCI, C. How to sustain the customer experience: an overview of experience components that co-create value with the customer. \u003Cstrong>European Management Journal\u003C/strong>, v. 25 n. 5, p. 395-410, 2007.\u003C/p>",{"id":79,"label":80},"cd5a02e7-4c78-4307-9cdc-d67bb0681eee","\u003Cp>GHALAYNI, A. M.; NOBLE, J. S. The changing basis of performance measurement. \u003Cstrong>International Journal of Operations & Production Management\u003C/strong>, v. 16, n. 8, p. 63-80, 1996.\u003C/p>",{"id":82,"label":83},"b7348830-f197-4039-bfe3-ea4b1847fa18","\u003Cp>GOLDSTEIN, S. M.; JOHNSTON, R.; DUFFY, J.; RAO, J. The service concept: the missing link in service design research? \u003Cstrong>Journal of Operations Management\u003C/strong>, v. 20, n. 2, p. 121-134, 2002.\u003C/p>",{"id":85,"label":86},"6d20d242-f121-4967-b772-cdc10ededb58","\u003Cp>GREEN, W.; JORDAN, P. W. \u003Cstrong>Human factors in product design: current practice and future trends\u003C/strong>. CRC Press, 1999.\u003C/p>",{"id":88,"label":89},"e4479ef1-6627-421f-9086-fd533687f74f","\u003Cp>HALACHMI, A. Performance measurement is only one way of managing performance. \u003Cstrong>International Journal of Productivity and Performance Management\u003C/strong>, v. 54, n. 7, p. 502-516, 2005.\u003C/p>",{"id":91,"label":92},"bfc6d3e2-a06c-491c-a7ae-4f320619e8f7","\u003Cp>HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T. How motivational orientation influences the evaluation and choice of hedonic and pragmatic interactive products: The role of regulatory focus. \u003Cstrong>Interacting with Computers\u003C/strong>, v. 20, n. 4/5, p. 473-479, 2008.\u003C/p>",{"id":94,"label":95},"98d57d18-8fe6-4755-843f-dd9c7317ac0e","\u003Cp>HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, A. Needs, affect, and interactive products–Facets of user experience. \u003Cstrong>Interacting with computers\u003C/strong>, v. 22, n. 5, p. 353-362, 2010.\u003C/p>",{"id":97,"label":98},"e3dc7fe1-3883-4d35-bca4-d06466985577","\u003Cp>HOLBROOK, M. Book reviews: the consumption experience. \u003Cstrong>Journal of Macromarketing\u003C/strong>, v. 26, n. 2, p. 259-266, 2006.\u003C/p>",{"id":100,"label":101},"300bc345-9bdd-421c-a9da-74ada84521e6","\u003Cp>HOSANY, S.; WITHAM, M. Dimensions of cruisers' experiences, satisfaction, and intention to recommend. \u003Cstrong>Journal of Travel Research\u003C/strong>, v. 49, n. 3, p. 351-364, 2010.\u003C/p>",{"id":103,"label":104},"006ee011-91d9-4ece-880a-7ded7c3bca11","\u003Cp>KLAUS, P.; MAKLAN, S. Towards a better measure of customer experience. 2013.\u003C/p>",{"id":106,"label":107},"e9cc4a3f-1368-4d5d-83a1-2f87356b0634","\u003Cp>LACERDA, R. T.O.; ENSSLIN, L.; ENSSLIN, S. R. Uma análise bibliométrica da literatura sobre estratégia e avaliação de desempenho. \u003Cstrong>Gestão & Produção\u003C/strong>, v. 19, n. 1, p. 59-78, 2012.\u003C/p>",{"id":109,"label":110},"914a39ba-ac45-4ba8-9426-959ee0633d9b","\u003Cp>LACERDA, R.; ENSSLIN, L.; ENSSLIN, S. R. Research opportunities in strategic management field: a performance measurement approach. \u003Cstrong>International Journal of Business Performance Management\u003C/strong>, v. 15, n. 2, p. 158-174, 2014.\u003C/p>",{"id":112,"label":113},"8ed5af97-705c-489b-a901-58d69d67b585","\u003Cp>LASALLE, D.; BRITTON, T. \u003Cstrong>Priceless: Turning Ordinary Products into Extraordinary Experiences\u003C/strong>. Harvard Business School Press, Boston, MA, 2003.\u003C/p>",{"id":115,"label":116},"47948097-e82e-4b37-b1e9-79be6036db44","\u003Cp>LAURANS, G.F.G.; DESMET, P.M.A.; HEKKERT, P. Assessing emotion in interaction: some problems and a new approach. In: Guenand, A. (Ed.), \u003Cstrong>Proceedings of the 4th International Conference on Designing Pleasurable Products and Interfaces\u003C/strong>, Compiegne, France, October 13-16, 2009.\u003C/p>",{"id":118,"label":119},"3aae124d-b1a4-4570-936b-e2857ec83ca5","\u003Cp>LAW, E.; ROTO, V.; HASSENZAHL, M.; VERMEEREN, A.; KORT, J. Understanding, scoping and defining user experience: a survey approach. In: \u003Cstrong>CHI 2009\u003C/strong>. ACM, Boston, USA, p. 719-728, April 2009.\u003C/p>",{"id":121,"label":122},"72873b0f-3226-4e2f-9306-22e18a5be951","\u003Cp>LEBAS, M. J. Performance measurement and performance management. \u003Cstrong>International Journal of Production Economics\u003C/strong>, v. 41, n. 1-3, p. 23-35, 1995.\u003C/p>",{"id":124,"label":125},"c956277f-d459-474b-9575-94456bf088ce","\u003Cp>LEMON, K. N.; VERHOEF, P. C. Understanding customer experience throughout the customer journey. \u003Cstrong>Journal of Marketing\u003C/strong>, v. 80, n. 6, p. 69-96, 2016.\u003C/p>",{"id":127,"label":128},"5ae49ff4-b18a-4046-90d3-6cd742c21124","\u003Cp>MELNYK, S. A.; BITITCI, U.; PLATTS, K.; TOBIAS, J.; ANDERSEN, B. Is performance measurement and management fit for the future?. \u003Cstrong>Management Accounting Research\u003C/strong>, v. 25, n. 2, p. 173-186, 2014.\u003C/p>",{"id":130,"label":131},"0bc378e4-9bc6-4d62-9807-4af77ce31046","\u003Cp>NEELY, A.; GREGORY, M. J.; PLATTS, K. Performance measurement system design: A literature review and research agenda. \u003Cstrong>International Journal of Operations & Production Management\u003C/strong>, v. 15, n. 4, p. 80-116, 1995.\u003C/p>",{"id":133,"label":134},"9f242829-c9e8-4fc4-9c26-7d14d1b962a1","\u003Cp>OH, H.; FIORE, A. M.; JEOUNG, M. Measuring experience economy concepts: Tourism applications. \u003Cstrong>Journal of Travel Research\u003C/strong>, v. 46, n. 2, p. 119-132, 2007.\u003C/p>",{"id":136,"label":137},"fc8b34c2-d01c-49f8-9493-10d7b63cb587","\u003Cp>OLIVEIRA, R. N.; LIMEIRA, C. D.; SANTA-ROSA, J. G. A experiência do usuário no processo evolutivo do design. \u003Cstrong>Blucher Design Proceedings\u003C/strong>, v. 1, n. 4, p. 3451-3460, 2014.\u003C/p>",{"id":139,"label":140},"a89e5586-8f20-427a-9cf0-d3f0f4554a9e","\u003Cp>PINE, J.; GILMORE, J. H. \u003Cstrong>The experience economy: Work is theatre and every business a stage\u003C/strong>. Boston: Harvard Business School Press, 1999.\u003C/p>",{"id":142,"label":143},"1f94d5fc-d1d9-4f9c-8889-9ace4c9fed81","\u003Cp>POELS, K.; DEWITTE, S. How to capture the heart? Reviewing 20 years of emotion measurement in advertising. \u003Cstrong>Journal of Advertising Research\u003C/strong>, v. 46, n. 1, p. 18-37, 2006.\u003C/p>",{"id":145,"label":146},"a1b340a2-2dcf-4404-9823-30cdad8ef4ea","\u003Cp>PRAHALAD, C. K.; RAMASWAMY, V. Co-Creation Experiences: The Next Practice in Value Creation. \u003Cstrong>Journal of Interactive Marketing\u003C/strong>, v. 18, n. 3, p. 5-14, 2004.\u003C/p>",{"id":148,"label":149},"44d6b79d-0d59-491b-a6b6-bde1989eccba","\u003Cp>RICHARDS, G. The Experience Industry and the Creation of Attractions. In \u003Cstrong>Cultural Attractions and European Tourism\u003C/strong>, edited by G. Richards. Oxfordshire, UK: CABI Publishing, p. 55-69, 2001.\u003C/p>",{"id":151,"label":152},"ac37c2a8-ac63-45f5-abae-a41f0725948f","\u003Cp>RICHARDSON, R. J. \u003Cstrong>Pesquisa Social: métodos e técnicas\u003C/strong>. 3. ed. São Paulo: Atlas, 1999.\u003C/p>",{"id":154,"label":155},"3b948fb7-3bba-47ca-956e-de5d5a6cd4ee","\u003Cp>SCHMITT, B. H. \u003Cstrong>Experiential Marketing\u003C/strong>. New York: The Free Press, 1999.\u003C/p>",{"id":157,"label":158},"7bdf6ac5-a531-457e-ba90-6160a08d8fb9","\u003Cp>THIEL, G.; ENSSLIN, S.R.; ENSSLIN, L. Street Lighting Management and Performance Evaluation: Opportunities and Challenges. \u003Cstrong>Lex Localis - Journal of Local Self-Government\u003C/strong>, v. 15, n. 2, p. 303-328, 2017.\u003C/p>",{"id":160,"label":161},"5bb8f486-4f4d-4261-b451-654851204807","\u003Cp>TONETTO, L. M.; DESMET, P. M. A. Why we love or hate our cars: A qualitative approach to the development of a quantitative user experience survey. \u003Cstrong>Applied Ergonomics\u003C/strong>, v. 56, p. 68-74, 2016.\u003C/p>",{"id":163,"label":164},"46145b74-2d83-4f1e-b659-d428f447ce95","\u003Cp>UNGER, R.; CHANDLER, C. \u003Cstrong>A Project guide to UX design: for user experience designers in the fild or in the making\u003C/strong>. 1. ed. Berkeley, CA: New Riders, 2009.\u003C/p>",{"id":166,"label":167},"1fdb97d8-df5f-47bf-b587-855b8618a663","\u003Cp>VALMORBIDA, S. M. I.; ENSSLIN, S. R. Performance Evaluation of University Rankings: Literature Review and guidelines for future research. \u003Cstrong>International Journal of Business Innovation Research\u003C/strong>, v. 14, n. 4, p. 479-501, 2017.\u003C/p>",5166,"e2aiigh2","10.5151/ped2018-7","enabled","2025-12-27T21:14:54-03:00",[174,180,190,200],{"lastmodified":175,"id":7,"description":176,"lastName":6,"slugs":177,"objectID":10,"path":178,"_id":10,"url":7,"role":7,"createDate":179,"email":11,"filiation":13,"name":8,"designation":7},1765969487121,{},[15,16],"people/cf60079b-89e6-42b8-ad94-0ac9e06b1b29","2025-12-17T11:04:47.121Z",{"lastName":181,"lastmodified":175,"_id":182,"filiation":13,"role":7,"path":183,"objectID":182,"id":7,"createDate":179,"designation":7,"slugs":184,"description":187,"name":188,"url":7,"email":189},"Matos","beb0e3c0-461c-4271-92e5-8b4ffdd3abde","people/beb0e3c0-461c-4271-92e5-8b4ffdd3abde",[185,186],"lucas-s-matos","matos-lucas-s",{},"Lucas S.","lukxmatos@gmail.com",{"lastmodified":175,"lastName":191,"role":7,"designation":7,"email":192,"createDate":179,"filiation":13,"objectID":193,"id":7,"slugs":194,"name":197,"description":198,"path":199,"url":7,"_id":193},"Ensslin","sensslin@gmail.com","c7adf126-f989-47b8-b90c-237190f037aa",[195,196],"sandra-r-ensslin","ensslin-sandra-r","Sandra R.",{},"people/c7adf126-f989-47b8-b90c-237190f037aa",{"name":201,"designation":7,"url":7,"filiation":7,"_id":202,"email":7,"role":7,"lastName":203},"Giselle Schmidt Alves Diaz ","d834a2f5-77e9-4870-9267-c2715d192bfe","Merino",[10,182,193,202],3,[207],"user-experience-bibliometric-analysis-of-publications-on-ux-performance-evaluation",{"parent":19,"metaData":209,"updateDate":211,"data":212,"langs":217,"_id":218,"contributors":219,"contributorsIds":252,"type":35,"typeData":253,"slugs":258,"status":171,"slug":259},{"updateDate":7,"createDate":210,"deleteDate":7},1765972022,"2025-12-17T08:47:02-03:00",{"secondary":213,"primary":215},{"keywords":7,"excerpt":7,"title":214},"Design Aplicado ao Desenvolvimento de Andadores para Idosos: Definição de Conceitos e Requisitos de Projeto",{"keywords":7,"excerpt":216,"title":214},"A população mundial está envelhecendo e sua longevidade aumentou nos últimos anos. Contudo, dado o decréscimo progressivo de habilidades e capacidades do idoso, também existe a dificuldade de sua adaptação ao contexto em que vive. Isso deve-se a carência de produtos e serviços no mercado que se adequem às suas necessidades. Assim, deu-se início ao desenvolvimento de um dispositivo de marcha que se adeque melhor às necessidades e especificidades do público. Portanto, esse artigo objetiva definir conceitos e requisitos para o desenvolvimento de um dispositivo de marcha para idosos que considere as suas capacidades e limitações e possibilitasse autonomia e mobilidade, por meio do Guia de Orientação para o Desenvolvimento de Projetos como metodologia projetual. Determinou-se os seguintes requisitos e conceitos: presença de apoios braçais e pélvicos; agregação de assento; barra de apoio; respeitar condições físicas e cognitivas dos idosos; melhora postural; boa mobilidade e transporte; seguro, prático; intuitivo; higiênico.",[32,33],"1581120a-cdb6-4967-9a3b-7562510ca5fd",[220,231,237,244],{"id":7,"name":221,"lastName":222,"email":7,"designation":7,"description":223,"role":7,"_id":224,"createDate":225,"filiation":7,"slugs":226,"url":7,"path":229,"lastmodified":230,"objectID":224},"Juliana Macedo","Maines",{},"e99daea0-a6d7-4cc5-9a6c-2f2390f2490f","2025-12-17T11:47:02.713Z",[227,228],"juliana-macedo-maines","maines-juliana-macedo","people/e99daea0-a6d7-4cc5-9a6c-2f2390f2490f",1765972022714,{"id":7,"name":232,"lastName":6,"email":7,"designation":7,"description":233,"role":7,"_id":10,"createDate":225,"filiation":7,"slugs":234,"url":7,"path":178,"lastmodified":230,"objectID":10},"Marcelo Pereira",{},[235,236],"marcelo-pereira-demilis","demilis-marcelo-pereira",{"id":7,"name":238,"lastName":203,"email":7,"designation":7,"description":239,"role":7,"_id":202,"createDate":225,"filiation":7,"slugs":240,"url":7,"path":243,"lastmodified":230,"objectID":202},"Giselle S. A. D.",{},[241,242],"giselle-s-a-d-merino","merino-giselle-s-a-d","people/d834a2f5-77e9-4870-9267-c2715d192bfe",{"id":7,"name":245,"lastName":203,"email":7,"designation":7,"description":246,"role":7,"_id":247,"createDate":225,"filiation":7,"slugs":248,"url":7,"path":251,"lastmodified":230,"objectID":247},"Eugenio Andrés Díaz",{},"2a71edd8-2715-4c2d-a83a-39022644a926",[249,250],"eugenio-andres-diaz-merino","merino-eugenio-andres-diaz","people/2a71edd8-2715-4c2d-a83a-39022644a926",[224,10,202,247],{"startPage":254,"file":255,"references":256,"endPage":254,"track":257,"doi":170},6115,null,[],"jv275x2vj",[259],"design-aplicado-ao-desenvolvimento-de-andadores-para-idosos-definicao-de-conceitos-e-requisitos-de-p",{"pageRange":261,"parent":262,"updateDate":263,"data":264,"trackId":271,"type":35,"typeData":272,"slugs":366,"metaData":368,"langs":370,"_id":371,"contributors":372,"contributorsIds":400,"status":171,"download":401,"slug":367},"1105-1117","1d56dc33-e105-4628-a31a-0c0770b7a53d","2025-12-27T20:10:37-03:00",{"secondary":265,"primary":267},{"keywords":7,"excerpt":266,"title":7},"Services, rather than offer the user the ownership personal object, offers a user experience (",{"keywords":268,"excerpt":269,"title":270},"\u003Cp>Design de Serviços, Gestão de Design, Experiência de uso (consumo), Design Thinking, Métodos\u003C/p>","Os serviços, ao invés de oferecer ao usuário a posse de objeto pessoal, oferece ao usuário uma experiência (MAGER, 2009), composta por três elementos: Produto (Serviço), Usuário e Contexto (MERINO e MERINO, 2014). Demilis (2015) propôs que dentro desses três elementos se encontram sete aspectos que auxiliam a compor essa experiência (físicos, estéticos, sensoriais, emocionais, motivacionais, sociais e de envolvimento), e demonstrou, por meio de entrevistas semiestruturadas com uma amostra de 150 idosos usuários do serviço de um supermercado da grande XXX, que é possível valorar esses aspectos estatisticamente para a melhor descrição da experiência de consumo do serviço, como fonte de incremento para os métodos do Design de serviços. Contudo, a entrevista é um método de coleta passível de influência de vários fatores como interpretação e veracidade das afirmações dos usuários, abordagem e interpretação do entrevistador. Por isso, percebeu-se a oportunidade do uso de uma outra ferramenta de coleta de dados, com maior grau de imersão no problema, como forma de confrontar os resultados obtidos e ter maior precisão nas afirmativas finais e maior refinamento na valoração dos aspectos da experiência de uso do serviço de supermercado por idosos. Dado isso, objetivou-se neste artigo observar a experiência sob o ponto de vista do processo de design thinking e levantar ferramentas usadas na fase de imersão desse método como possível forma de coletar o valor atribuído aos aspectos da experiência. Dessa maneira, foram levantados sete instrumentos de coleta usados por Viana et al. (2012) e concluiu-se que dois desses, utilizados para imersão em profundidade, podem vir a ser usados como técnicas finais para a coleta de informações e, em um segundo momento, confronto com os resultados obtidos por Demilis (2015).","Experiência de Uso de Serviços de Supermercados: Análise de Ferramentas para Coleta Dados Promovidas Pelo Design Thinking","o2oqruwd",{"startPage":273,"file":274,"references":277,"endPage":365,"track":271,"doi":7},1105,{"fullpath":275,"name":276},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F10_congresso_brasileiro_de_pesquisa_e_desenvolvimento_em_design%2Fo2oqruwd-1766877037-1105-1117.pdf","o2oqruwd-1766877037-1105-1117.pdf",[278,281,284,287,290,293,296,299,302,305,308,311,314,317,320,323,326,329,332,335,338,341,344,347,350,353,356,359,362],{"label":279,"id":280},"\u003Cp>AVENDAÑO, Luis Emiliano Costa. Resgate do protagonismo do desenhista industrial por meio da gestão do design. \u003Cstrong>Revista do Programa de Pós-graduação em Arquitetura e Urbanismo da FAU/USP\u003C/strong>. Nº 17, p.34 a 45. 2005.\u003C/p>","05500fc0-caa4-4c26-916e-d27f0464150d",{"label":282,"id":283},"\u003Cp>BROWN, Tim. Design Thinking. \u003Cstrong>Harvard Business Review\u003C/strong>. p. 84-92. 2008. Disponível em: http://www.ideo.com/images/uploads/thoughts/IDEO_HBR_Design_Thinking.pdf. Acessado em maio de 2015.\u003C/p>","3c7f3755-6ff1-4df7-9070-2771617eccae",{"label":285,"id":286},"\u003Cp>BROWN, Tim. \u003Cstrong>Design Thinking\u003C/strong>: uma metodologia poderosa para decretar o fim das velhas ideias. Rio de Janeiro. Campus, 2010.\u003C/p>","48d0f786-a540-431f-ad39-5752b3e02c67",{"id":288,"label":289},"1dce5e58-702f-4dcb-90af-0e4c903f13da","\u003Cp>CAMARA, J. J. D. et. al. gestão do design na concepção de novos produtos e a diferenciação metodológica. \u003Cstrong>Actas de Diseño\u003C/strong>, v. 3, p. 84-87, 2007.\u003C/p>",{"label":291,"id":292},"\u003Cp>CASAS, D. D.; MERINO, E. A. D. RESUMO. GESTÃO DE DESIGN & DESIGN THINKING: uma relação possível. Florianópolis: \u003Cstrong>e-Revista LOGO\u003C/strong>, vol.II. 2011.\u003C/p>","21286600-511f-4f6e-87c7-9456dba46f8d",{"label":294,"id":295},"\u003Cp>COATES, D. \u003Cstrong>Watches Tell More than Time\u003C/strong>: Product Design, Information and the Quest for Elegance. London, UK: McGraw-Hill. 2003.\u003C/p>","89fdae70-8d51-4c20-9b9f-94720d2e8767",{"label":297,"id":298},"\u003Cp>DAMAZIO, V. M. MONTALVÃO, C. \u003Cstrong>Design Ergonomia Emoção\u003C/strong>. 1a. ed. Rio de Janeiro: FAPERJ / MAUAD X, 2008.\u003C/p>","3d8abec7-94ab-4bfb-97b9-e55d8dac341c",{"id":300,"label":301},"eab28334-b4da-447a-a27c-cdf6959d3097","\u003Cp>DEMILIS, M. P. \u003Cstrong>Fatores Humanos no Design de serviços\u003C/strong>: Valoração de aspectos da experiência de consumo pelo público idoso em supermercados. Florianópolis, 2015. 135 p. Dissertação (Mestrado em Design) – Programa de Pós Graduação em Design – PPGDesign, Universidade do Estado de Santa Catarina, 2015.\u003C/p>",{"label":303,"id":304},"\u003Cp>DEWEY, J. \u003Cstrong>Como Pensamos\u003C/strong>. São Paulo: Companhia Editora Nacional, 1959.\u003C/p>","13231196-2fde-4cdc-b619-a546b5d3a33e",{"label":306,"id":307},"\u003Cp>DOUGLAS, M. ISHERWOOD, B. \u003Cstrong>O mundo dos bens\u003C/strong>: para uma antropologia do consumo. Ed. UFRJ: Rio de Janeiro, 2006.\u003C/p>","c547861a-6d1f-4238-9b60-363bf83d8ee7",{"id":309,"label":310},"11c7e677-8d1d-4706-abb9-8f47ffc99b3a","\u003Cp>FADEL, L. M. ULBRICHT, V. CASTRO NETO, M. \u003Cstrong>Hipermídia e acessibilidade na era da inclusão\u003C/strong>. 1. ed. João Pessoa: Ideia, 2013.\u003C/p>",{"label":312,"id":313},"\u003Cp>FERNANDES, F. R. ; BOMFIM, G. ; PLÁCIDO, J. C. . \u003Cstrong>O Estado e o Design no Brasil\u003C/strong>: do estilo à ferramenta estratégica de negócios - 3ª. ed. Rio Claro: FRF Produções, v. 1. 54p . 2014.\u003C/p>","240b9f53-dbfe-44bf-a7a9-99809f48f066",{"label":315,"id":316},"\u003Cp>FREIRE, K. M. Reflexões sobre o conceito de design de experiências. \u003Cstrong>Strategic Design Research Journal\u003C/strong>, v. 2, p. 37-44, 2009.\u003C/p>","0472b573-e68d-4934-b01e-d3f8e03dad4e",{"id":318,"label":319},"99a8c9e2-ae19-405f-b56d-4685943917d0","\u003Cp>HASDOGAN, G. The role of user models in product design for assessment of user needs. \u003Cstrong>Design Studies\u003C/strong>, n.17, pp. 19-33, 1996.\u003C/p>",{"label":321,"id":322},"\u003Cp>HASSENZAHL, Marc. \u003Cstrong>Experience Design\u003C/strong>: Technology for All the Right Reasons. Denmark: Morgan and Claypool Publishers, 2010.\u003C/p>","19ec63f4-7ec5-48ea-9858-e01937dcebe1",{"label":324,"id":325},"\u003Cp>Instituto Brasileiro de Geografia e Estatística (IBGE). \u003Cstrong>Projeção da população do Brasil e das Unidades da Federação\u003C/strong>. Disponível em: http://www.ibge.gov.br/apps/populacao/projecao/ Acessado em: ago. 2015\u003C/p>","d6efa06a-6aaf-4418-805a-269d43c82fb4",{"id":327,"label":328},"1226995b-f500-43b2-a960-4d7a40e67a58","\u003Cp>LOCKWOOD, Thomas. Transition: Becoming a Design Minded Organization In: ________. \u003Cstrong>Design Thinking\u003C/strong>: Integrating Innovation, Customer Experience, and Brand Value. Nova Iorque: Allworth Press. Cap. 8, 65- 80p. 2010.\u003C/p>",{"label":330,"id":331},"\u003Cp>MAGER, B. Service Design as an Emerging Field. In: S. Miettinen; M. Kivisto; \u003Cstrong>Designing Services with Innovative Methods\u003C/strong>. Helsink: Helsinki Univesity of Art and Desig, 2009.\u003C/p>","9269c2b0-c552-4f06-b03e-c2cad2accf08",{"id":333,"label":334},"8e2f93b8-8500-42e2-951b-927817d95398","\u003Cp>MARTINS, Rosane F F ; MERINO, E. A. D. . \u003Cstrong>A gestão de design como estratégia organizacional\u003C/strong>. 2. ed. Rio de Janeiro: Rio Books. v. 1. 244p. 2011.\u003C/p>",{"id":336,"label":337},"782f37d8-ff0c-4dc4-ae2a-5a6317e2feb8","\u003Cp>MERINO, G. S. A. D.; MERINO, E. A. D. \u003Cstrong>Design Centrado no Usuário\u003C/strong>: projetando a experiência. Florianópolis, 2014. 34 slides, color. Disponível em: https://drive.google.com/folderview?id=0Bzq-T8_vqhMhekVjS09PZkYwbnM&usp=sharing&tid=0Bzq-T8_vqhMhY3NRM3RzQVduUXc Acessado em ago. 2015.\u003C/p>",{"id":339,"label":340},"859eeb86-f373-4611-be3d-6648d671bbb4","\u003Cp>MORITZ, S. \u003Cstrong>Service design\u003C/strong>: Practical access to an evolving field. MSc thesis, KISD. 2005.\u003C/p>",{"label":342,"id":343},"\u003Cp>MUNARI, B. \u003Cstrong>Das coisas nascem coisas\u003C/strong>. Martins Fontes. São Paulo. 2008.\u003C/p>","d8d54eaf-6ac8-4e0b-ad38-72f56f543346",{"label":345,"id":346},"\u003Cp>NIELSEN, J. \u003Cstrong>Projetando websites\u003C/strong>: designing web usability. Tradução Ana Gibson. 4.ed. Rio de Janeiro: Elsevier, 2007.\u003C/p>","e9f3b6b8-8817-408d-942f-96ebd044e0d1",{"label":348,"id":349},"\u003Cp>PARASURAMAN, A. \u003Cstrong>Marketing research\u003C/strong>. 2. ed. Addison Wesley Publishing Company, 1991.\u003C/p>","b91dbebf-a1a4-45b0-9bd8-06936994d646",{"id":351,"label":352},"8e9af46a-3841-47b8-b26b-bfa33b1bc4d7","\u003Cp>SCHMITT, B. H. \u003Cstrong>Marketing Experimental\u003C/strong>: Sua empresa e suas marcas conquistando o sentir e o pensar o agir e o identificar-se dos clientes. São Paulo: Nobel, 2000.\u003C/p>",{"label":354,"id":355},"\u003Cp>SLEESWIJK VISSER, F. et. al. Contextmapping: Experiences from practice. \u003Cstrong>CoDesign\u003C/strong>, ano 1 (vol. 2), p.119-149. 2005.\u003C/p>","2228fa68-2eb6-46e9-a264-6ed8a6ff549d",{"label":357,"id":358},"\u003Cp>STICKDORN, M.; SCHNEIDER, J. \u003Cstrong>This is service design thinking\u003C/strong>. Amsterdam: BIS, 2010.\u003C/p>","c66c26e6-c40c-4df3-9b39-e0b409668a66",{"label":360,"id":361},"\u003Cp>SURI, F. The experience of evolution: developments in design practice. \u003Cstrong>The Design Journal\u003C/strong>, 6(2):39-48. 2003.\u003C/p>","e191c364-1b70-4801-bf84-50250d5e95e3",{"label":363,"id":364},"\u003Cp>VIANNA, Maurício et al. \u003Cstrong>DESIGN THINKING\u003C/strong>: inovação em negócios. Rio de Janeiro: Mjv Press, 2011.\u003C/p>","7cd49769-d32e-4b6b-aad5-20e72b6b9f04",1117,[367],"experiencia-de-uso-de-servicos-de-supermercados-analise-de-ferramentas-para-coleta-dados-promovidas-",{"updateDate":7,"createDate":369,"deleteDate":7},1766877037,[32,33],"7e093e64-6da4-4f28-8361-4b71d1806d80",[373,379,389],{"role":7,"path":178,"lastName":6,"url":7,"_id":10,"id":7,"lastmodified":374,"description":375,"slugs":376,"designation":7,"name":232,"objectID":10,"createDate":377,"filiation":378,"email":11},1766877037418,{},[235,236],"2025-12-27T23:10:37.418Z","Universidade Estadual de Santa Catarina",{"url":7,"lastmodified":374,"description":380,"designation":7,"email":381,"role":7,"_id":382,"lastName":383,"path":384,"slugs":385,"createDate":377,"name":388,"objectID":382,"filiation":13,"id":7},{},"fapfialho@gmail.com","cce12bac-47f5-4e9e-ab66-baee48634155","Fialho","people/cce12bac-47f5-4e9e-ab66-baee48634155",[386,387],"francisco-antonio-pereira-fialho","fialho-francisco-antonio-pereira","Francisco Antônio Pereira",{"_id":390,"role":7,"id":7,"description":391,"lastmodified":374,"lastName":392,"name":393,"slugs":394,"designation":7,"filiation":397,"path":398,"objectID":390,"email":399,"url":7,"createDate":377},"9082669c-0b6e-4138-a423-a587a78a03e1",{},"Reis","Alexandre Amorim dos",[395,396],"alexandre-amorim-dos-reis","reis-alexandre-amorim-dos","Universidade do Estado de Santa Catarina","people/9082669c-0b6e-4138-a423-a587a78a03e1","alexandre.reis@pq.cnpq.br",[10,382,390],1,{"parent":403,"metaData":404,"updateDate":406,"data":407,"langs":416,"_id":417,"contributors":418,"contributorsIds":432,"type":35,"typeData":433,"status":171,"download":517,"slugs":518,"slug":519},"308f2508-39ad-43fe-a49b-3483ee224f04",{"updateDate":7,"createDate":405,"deleteDate":7},1765970324,"2025-12-17T08:18:44-03:00",{"secondary":408,"primary":412},{"keywords":409,"excerpt":410,"title":411},"\u003Cp>User Experience, Design Practice, Tool\u003C/p>","User Experience as a market differentiator brings to light the need for its integration into the design practice of Design. Thus, it is necessary to use appropriate tools and methodologies to consider the User Experience throughout the Design process. This article aims to present the EU Lens of Experience and its application. The tool aims to consider the elements that make up the user experience in the evaluation of products and helps the designer in the generation of experience design guidelines. As a result, the presentation and application of a versatile tool was obtained for different types of projects, covering three major domains: physical product, service and digital interface. The EU is an instrument to be integrated into the Design process, and is formed by three components: the Experience Reference Blocks, the Experience Mapping Canvas and the Experience Aspects Lenses.","Eu Experience Lenses: Tool for Evaluating and Analyzing User Experience",{"keywords":413,"excerpt":414,"title":415},"\u003Cp>Experiência do Usuário, Prática Projetual, Ferramenta\u003C/p>","A Experiência do Usuário como diferencial de mercado traz à tona a necessidade de sua integração à prática projetual de Design. Assim, se faz necessário o uso de ferramentas e metodologias adequadas para a consideração da Experiência do Usuário ao longo do processo de Design. Este artigo objetiva apresentar a EU Lentes da Experiência e sua aplicação. A ferramenta visa considerar os elementos que compõem a experiência do usuário na avaliação de produtos e auxilia o projetista na geração de diretrizes de projeto da experiência. Como resultado, obteve-se a apresentação e aplicação de uma ferramenta versátil quanto a diferentes tipos de projeto, contemplando três grandes domínios: produto físico, serviço e interface digital. A EU é um instrumento a ser integrado no processo de Design, e é formada por três componentes: os Blocos de Referência da Experiência, o Canvas de Mapeamento da Experiência e as Lentes dos Aspectos da Experiência.","Eu Lentes da Experiência: Ferramenta para Avaliação e Análise da Experiência do Usuário",[32,33],"f2362045-3171-4fce-85c3-0c4bb90a6454",[419,424],{"id":7,"name":232,"lastName":6,"email":11,"designation":7,"description":420,"role":7,"_id":10,"createDate":421,"filiation":13,"slugs":422,"url":7,"path":178,"lastmodified":423,"objectID":10},{},"2025-12-17T11:18:44.420Z",[235,236],1765970324420,{"id":7,"name":425,"lastName":203,"email":426,"designation":7,"description":427,"role":7,"_id":202,"createDate":421,"filiation":428,"slugs":429,"url":7,"path":243,"lastmodified":423,"objectID":202},"Giselle Schmidt Alves Díaz","gisellemerino@gmail.com",{},"Universidade do Estado de Santa Catarina; Universidade Federal de Santa Catarina",[430,431],"giselle-schmidt-alves-diaz-merino","merino-giselle-schmidt-alves-diaz",[10,202],{"startPage":434,"file":435,"references":438,"endPage":514,"track":515,"doi":516},6688,{"fullpath":436,"name":437},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2Fdownload-pdf-eu-lentes-da-experincia-ferramenta-para-avaliao-e-anlise-da-experincia-do-usurio-38271.pdf","download-pdf-eu-lentes-da-experincia-ferramenta-para-avaliao-e-anlise-da-experincia-do-usurio-38271.pdf",[439,442,445,448,451,454,457,460,463,466,469,472,475,478,481,484,487,490,493,496,499,502,505,508,511],{"id":440,"label":441},"b9870bd1-cfda-4593-8d80-a33540fcc56b","\u003Cp>HASSENZAHL, M. \u003Cstrong>Experience Design: Technology for All the Right Reasons\u003C/strong>. Denmark: Morgan and Claypool Publishers, 2010.\u003C/p>",{"id":443,"label":444},"5e8e6171-f642-4ad2-a196-051e51ebeb6e","\u003Cp>HASSENZAHL, M.; TRACTINSKY, N. User experience: A research agenda. \u003Cstrong>Behaviour and Information Technology\u003C/strong> 25: 91–7. 2006.\u003C/p>",{"id":446,"label":447},"4a9221dc-cc21-4a42-8c42-37cb578e4a89","\u003Cp>HASSENZAHL, M.; DIEFENBACH, S.; GÖRITZ, A. Needs, affect, and interactive products – Facets of user experience. \u003Cstrong>Interacting with Computers\u003C/strong>, v. 22, n. 5, p. 353-362, 2010. ISSN 09535438.\u003C/p>",{"id":449,"label":450},"bdc33786-3138-4a6a-9f77-7646449b94b9","\u003Cp>HEKKERT, P. Design aesthetics: principles of pleasure in design. \u003Cstrong>Psychology science\u003C/strong>, v. 48, n. 2, p. 157, 2006.\u003C/p>",{"id":452,"label":453},"cfdaa456-dd3d-450b-b332-1c8c3c92cf45","\u003Cp>HOUAISS, A. (2001). \u003Cstrong>Dicionário Houaiss da língua portuguesa\u003C/strong>. Rio de Janeiro: Objetiva.\u003C/p>",{"id":455,"label":456},"45248ae5-6a63-4802-836e-33742775c645","\u003Cp>IIDA, I.; BUARQUE, L. \u003Cstrong>Ergonomia: projeto e produção\u003C/strong>. 3ª edição. São Paulo: Edgard Blucher Ed., 850p., 2016.\u003C/p>",{"id":458,"label":459},"1ef2f659-f997-4670-80c5-b5423f5e8103","\u003Cp>JORDAN, P. W. \u003Cstrong>Designing Pleasurable Products\u003C/strong>. Taylor & Francis, 2000.\u003C/p>",{"id":461,"label":462},"3d16f9ac-7d19-4603-ab01-6e0cd7d580ce","\u003Cp>KALBACH, Jim. \u003Cstrong>Mapeamento de experiências: um guia para criar valor por meio de jornadas, blueprints e diagramas\u003C/strong>. Alta Books, 2017.\u003C/p>",{"id":464,"label":465},"854dd33e-ffd4-467e-8c1e-a830b6cfce74","\u003Cp>LAW, E.; ROTO, V.; HASSENZAHL, M.; VERMEEREN, A.; KORT, J. Understanding, scoping and defining user experience: a survey approach. In: \u003Cstrong>CHI 2009\u003C/strong>. ACM, Boston, USA, p. 719-728, April 2009\u003C/p>",{"id":467,"label":468},"2feab25a-800e-4614-993d-f053c499363e","\u003Cp>LÖBACH, B. \u003Cstrong>Design Industrial. Bases para a configuração dos produtos industriais\u003C/strong>. São Paulo: Blücher, 2001.\u003C/p>",{"id":470,"label":471},"be066fa0-5796-47ba-a88b-c2b6a9a5b37f","\u003Cp>MARTINS, R. F. F. MERINO, E. A. D. \u003Cstrong>A Gestão de design como estratégia organizacional\u003C/strong>. 2.ed. Londrina: Eduel; Rio de Janeiro: Rio Books, 2011.\u003C/p>",{"id":473,"label":474},"55de802e-334c-4ed4-b74d-40e692cbcdb4","\u003Cp>MERINO, G. S. A. D. \u003Cstrong>GODP - Guia de Orientação para Desenvolvimento de Projetos: Uma Metodologia Centrada no Usuário\u003C/strong>. Florianópolis: NGD/UFSC, 2016. Disponível em: ‹www.ngd.ufsc.br›. Acesso em: 12 jul. 2016.\u003C/p>",{"id":476,"label":477},"c9d99577-4b96-4e80-a008-bb996fc80c96","\u003Cp>MERINO, G. S. A. D. Metodologia para a prática projetual do design com base no Projeto Centrado no Usuário e com ênfase no Design Universal. 2014. 212 p. Tese (Doutorado em Engenharia de Produção) – Universidade Federal de Santa Catarina, Florianópolis.\u003C/p>",{"id":479,"label":480},"4a3355c3-fb64-45f4-b466-cb6f05cd13f8","\u003Cp>MORITZ, S. \u003Cstrong>Service design: Practical access to an evolving field\u003C/strong>. MSc thesis, KISD. 2005.\u003C/p>",{"id":482,"label":483},"25ac487f-894a-435e-b879-4def9cba9957","\u003Cp>NORBERT, S., Introduction to research dialogue. \u003Cstrong>Journal of Consumer Psychology\u003C/strong>, 18, 4, (242-243) 2008.\u003C/p>",{"id":485,"label":486},"276a29df-a9bb-4cb1-b44b-45eb82f890c7","\u003Cp>OZKARAMANLI, D.; OZCAN, E.; DESMET, P. Capturing conflict experiences: five methods for identifying intrapersonal concern conflicts. 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