[{"data":1,"prerenderedAt":336},["ShallowReactive",2],{"person-c7adf126-f989-47b8-b90c-237190f037aa":3},{"success":4,"person":5,"request":332},true,{"lastName":6,"role":7,"name":8,"description":9,"_id":10,"designation":7,"id":7,"email":11,"url":7,"createDate":12,"filiation":13,"slugs":14,"articles":17},"Ensslin","","Sandra R.",{},"c7adf126-f989-47b8-b90c-237190f037aa","sensslin@gmail.com","2025-12-17T08:04:47-03:00","Universidade Federal de Santa Catarina",[15,16],"sandra-r-ensslin","ensslin-sandra-r",[18,208],{"parent":19,"metaData":20,"data":22,"langs":31,"_id":34,"type":35,"typeData":36,"status":171,"updateDate":172,"contributors":173,"contributorsIds":204,"download":205,"slugs":206,"slug":207},"f1f23d35-203a-4494-b7cd-e41787bada40",{"updateDate":7,"createDate":21,"deleteDate":7},1765969487,{"secondary":23,"primary":27},{"keywords":24,"excerpt":25,"title":26},"\u003Cp>Performance Evaluation, Customer Experience, User Experience, Indicator, User Perspective, Literature Review\u003C/p>","The search for methods to measure User Experience (UX) has progressively increased along with a growing interest in experience-oriented design. However, the experiments cover a range of properties and metrics that are extremely varied, being particular, often ephemeral and subjective (HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T, 2008; HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, 2010), making it difficult to define and measure them. Therefore, by adopting the ProKnow-C intervention instrument, the objective was to investigate the English-language scientific research on Performance Evaluation of the User Experience and the research gaps and opportunities based on the results of bibliometric and systemic analysis. 77 articles were selected between 2000 and 2017, analyzing and exposing the general panorama of relevant publications, periodical and prolific authors for the theme.","User Experience: Bibliometric Analysis of Publications on UX Performance Evaluation",{"keywords":28,"excerpt":29,"title":30},"\u003Cp>Avaliação de Desempenho, Experiência do Cliente, Experiência do Usuário, Indicador, Perspectiva do Usuário, Revisão de Literatura\u003C/p>","A busca por métodos para mensurar a Experiência do Usuário (UX) aumentou progressivamente junto com um crescente interesse no design orientado para a experiência. Contudo, as experiências abrangem uma gama de propriedades e métricas que são extremamente variadas, sendo particulares, muitas vezes efêmeras e subjetivas (HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T, 2008; HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, 2010), dificultando sua categorização, definição e mensuração. Adotando-se o instrumento de intervenção ProKnow-C, objetivou-se investigar as pesquisas científicas, em língua inglesa, sobre Avaliação de Desempenho da Experiência do Usuário, a fim de identificar lacunas e oportunidades de pesquisa. Selecionaram-se 77 artigos, entre 2000 e 2017, os quais permitiram identificar o panorama geral das publicações relevantes, periódicos e autores prolíficos para a temática.","Experiência do Usuário (UX): Análise Bibliométrica de Publicações Sobre a Avaliação de Desempenho da UX",[32,33],"primary","secondary","04ab6cfd-9d4c-4ce0-bc78-47c3cdbef0f5","article",{"startPage":37,"file":38,"references":41,"endPage":168,"track":169,"doi":170},5152,{"fullpath":39,"name":40},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2Fdownload-pdf-experincia-do-usurio-ux-anlise-bibliomtrica-de-publicaes-sobre-a-avaliao-de-desempenho-da-ux-30325.pdf","download-pdf-experincia-do-usurio-ux-anlise-bibliomtrica-de-publicaes-sobre-a-avaliao-de-desempenho-da-ux-30325.pdf",[42,45,48,51,54,57,60,63,66,69,72,75,78,81,84,87,90,93,96,99,102,105,108,111,114,117,120,123,126,129,132,135,138,141,144,147,150,153,156,159,162,165],{"id":43,"label":44},"8328c3a5-8cfa-4a7c-ad12-78cdc15ef4bd","\u003Cp>AMBROSE, P. G.; ANON, J. L. The pharmacokinetic and pharmacodynamic properties of fluoroquinolones. \u003Cstrong>Clinical Infectious Diseases\u003C/strong>, v. 41, p. S144-S157, 2005.\u003C/p>",{"id":46,"label":47},"10a2f712-29d2-499a-8dbd-7a76bf8bf090","\u003Cp>ANDERSON, E.W.; FORNELL, C.; LEHMANN, D. R. Customer satisfaction, market share, and profitability: findings from Sweden. \u003Cstrong>Journal of Marketing\u003C/strong>, v. 58, n. 3, p. 53-66, 1994.\u003C/p>",{"id":49,"label":50},"cd238de0-4dda-45e8-bf86-356b4f41c9a1","\u003Cp>BERGER, C.; BLAUTH, R.; BOGER, D.; BOLSTER, C.; BURCHILL, G.; DUKELOW, W.; CLEMENS, S. Kano's methods for understanding customer-defined quality. \u003Cstrong>Center for Quality Management Journal\u003C/strong>, v. 4, n. 2, p. 3-35, 1993.\u003C/p>",{"id":52,"label":53},"45c6ecd5-0d6e-4661-a6d7-7cb574291baf","\u003Cp>BEVAN, N. Quality in use: Meeting user needs for quality. \u003Cstrong>Journal of Systems and Software\u003C/strong>, v. 49, n. 1, p. 89-96, 1999.\u003C/p>",{"id":55,"label":56},"2267ac44-7c9a-4d94-96d8-ba2c8fcbaf55","\u003Cp>BITITCI, U. S.; MARTINEZ, V.; ALBORES, P.; PARUNG, J. Creating and managing value in collaborative networks. \u003Cstrong>International Journal of Production Economics\u003C/strong>, v. 104, n. 1, p. 62-75, 2006.\u003C/p>",{"id":58,"label":59},"e47a9dfa-42e8-4ed0-aaa6-4ee4c4458fc9","\u003Cp>BITITCI, U. S.; TURNER, T.; BEGEMANN, C. Dynamics of performance measurement systems. \u003Cstrong>International Journal of Operations & Production Management\u003C/strong>, v. 20, n. 6, p. 692-704, 2000.\u003C/p>",{"id":61,"label":62},"35ee3698-f44d-4fc2-a9e0-f466ffc66a2a","\u003Cp>BLOCH, P. H. Seeking the ideal form: product design and consumer response. \u003Cstrong>Journal of Marketing\u003C/strong>, v. 59, n. 3, p. 16-29, 1995.\u003C/p>",{"id":64,"label":65},"ea7faee4-5a20-4032-8080-e846c2dcbacd","\u003Cp>BOEHM, H. G.; BOSE, S. Business performance management. \u003Cstrong>Gartner Report\u003C/strong>, 2006.\u003C/p>",{"id":67,"label":68},"d5bac784-a407-4355-9415-227553413526","\u003Cp>BOYD, T. C.; KOLES, B. The evolution of the financial services customer: A literature review. \u003Cstrong>Journal of Financial Services Marketing\u003C/strong>, v. 9, n. 3, p. 231-245, 2005.\u003C/p>",{"id":70,"label":71},"a022d6d1-d98b-4bd2-9829-0d5145ea111b","\u003Cp>BRADLEY, G. L.; SPARKS, B. A. Interactions between employees and customers. \u003Cstrong>Management Accounting Research\u003C/strong>, v. 20, n. 4, p. 263-282, 2009.\u003C/p>",{"id":73,"label":74},"57368bab-2fa8-4881-aabc-0e2320ef3f87","\u003Cp>FREIRE, K. M. Reflexões sobre o conceito de design de experiências. \u003Cstrong>SDRJ\u003C/strong>, v. 2, p. 37-44, 2009.\u003C/p>",{"id":76,"label":77},"01626b36-3e1f-4714-b637-2febf885b333","\u003Cp>GENTILE, C.; SPILLER, N.; NOCI, C. How to sustain the customer experience: an overview of experience components that co-create value with the customer. \u003Cstrong>European Management Journal\u003C/strong>, v. 25 n. 5, p. 395-410, 2007.\u003C/p>",{"id":79,"label":80},"cd5a02e7-4c78-4307-9cdc-d67bb0681eee","\u003Cp>GHALAYNI, A. M.; NOBLE, J. S. The changing basis of performance measurement. \u003Cstrong>International Journal of Operations & Production Management\u003C/strong>, v. 16, n. 8, p. 63-80, 1996.\u003C/p>",{"id":82,"label":83},"b7348830-f197-4039-bfe3-ea4b1847fa18","\u003Cp>GOLDSTEIN, S. M.; JOHNSTON, R.; DUFFY, J.; RAO, J. The service concept: the missing link in service design research? \u003Cstrong>Journal of Operations Management\u003C/strong>, v. 20, n. 2, p. 121-134, 2002.\u003C/p>",{"id":85,"label":86},"6d20d242-f121-4967-b772-cdc10ededb58","\u003Cp>GREEN, W.; JORDAN, P. W. \u003Cstrong>Human factors in product design: current practice and future trends\u003C/strong>. CRC Press, 1999.\u003C/p>",{"id":88,"label":89},"e4479ef1-6627-421f-9086-fd533687f74f","\u003Cp>HALACHMI, A. Performance measurement is only one way of managing performance. \u003Cstrong>International Journal of Productivity and Performance Management\u003C/strong>, v. 54, n. 7, p. 502-516, 2005.\u003C/p>",{"id":91,"label":92},"bfc6d3e2-a06c-491c-a7ae-4f320619e8f7","\u003Cp>HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T. How motivational orientation influences the evaluation and choice of hedonic and pragmatic interactive products: The role of regulatory focus. \u003Cstrong>Interacting with Computers\u003C/strong>, v. 20, n. 4/5, p. 473-479, 2008.\u003C/p>",{"id":94,"label":95},"98d57d18-8fe6-4755-843f-dd9c7317ac0e","\u003Cp>HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, A. Needs, affect, and interactive products–Facets of user experience. \u003Cstrong>Interacting with computers\u003C/strong>, v. 22, n. 5, p. 353-362, 2010.\u003C/p>",{"id":97,"label":98},"e3dc7fe1-3883-4d35-bca4-d06466985577","\u003Cp>HOLBROOK, M. Book reviews: the consumption experience. \u003Cstrong>Journal of Macromarketing\u003C/strong>, v. 26, n. 2, p. 259-266, 2006.\u003C/p>",{"id":100,"label":101},"300bc345-9bdd-421c-a9da-74ada84521e6","\u003Cp>HOSANY, S.; WITHAM, M. Dimensions of cruisers' experiences, satisfaction, and intention to recommend. \u003Cstrong>Journal of Travel Research\u003C/strong>, v. 49, n. 3, p. 351-364, 2010.\u003C/p>",{"id":103,"label":104},"006ee011-91d9-4ece-880a-7ded7c3bca11","\u003Cp>KLAUS, P.; MAKLAN, S. Towards a better measure of customer experience. 2013.\u003C/p>",{"id":106,"label":107},"e9cc4a3f-1368-4d5d-83a1-2f87356b0634","\u003Cp>LACERDA, R. T.O.; ENSSLIN, L.; ENSSLIN, S. R. Uma análise bibliométrica da literatura sobre estratégia e avaliação de desempenho. \u003Cstrong>Gestão & Produção\u003C/strong>, v. 19, n. 1, p. 59-78, 2012.\u003C/p>",{"id":109,"label":110},"914a39ba-ac45-4ba8-9426-959ee0633d9b","\u003Cp>LACERDA, R.; ENSSLIN, L.; ENSSLIN, S. R. Research opportunities in strategic management field: a performance measurement approach. \u003Cstrong>International Journal of Business Performance Management\u003C/strong>, v. 15, n. 2, p. 158-174, 2014.\u003C/p>",{"id":112,"label":113},"8ed5af97-705c-489b-a901-58d69d67b585","\u003Cp>LASALLE, D.; BRITTON, T. \u003Cstrong>Priceless: Turning Ordinary Products into Extraordinary Experiences\u003C/strong>. Harvard Business School Press, Boston, MA, 2003.\u003C/p>",{"id":115,"label":116},"47948097-e82e-4b37-b1e9-79be6036db44","\u003Cp>LAURANS, G.F.G.; DESMET, P.M.A.; HEKKERT, P. Assessing emotion in interaction: some problems and a new approach. In: Guenand, A. (Ed.), \u003Cstrong>Proceedings of the 4th International Conference on Designing Pleasurable Products and Interfaces\u003C/strong>, Compiegne, France, October 13-16, 2009.\u003C/p>",{"id":118,"label":119},"3aae124d-b1a4-4570-936b-e2857ec83ca5","\u003Cp>LAW, E.; ROTO, V.; HASSENZAHL, M.; VERMEEREN, A.; KORT, J. Understanding, scoping and defining user experience: a survey approach. In: \u003Cstrong>CHI 2009\u003C/strong>. ACM, Boston, USA, p. 719-728, April 2009.\u003C/p>",{"id":121,"label":122},"72873b0f-3226-4e2f-9306-22e18a5be951","\u003Cp>LEBAS, M. J. Performance measurement and performance management. \u003Cstrong>International Journal of Production Economics\u003C/strong>, v. 41, n. 1-3, p. 23-35, 1995.\u003C/p>",{"id":124,"label":125},"c956277f-d459-474b-9575-94456bf088ce","\u003Cp>LEMON, K. N.; VERHOEF, P. C. Understanding customer experience throughout the customer journey. \u003Cstrong>Journal of Marketing\u003C/strong>, v. 80, n. 6, p. 69-96, 2016.\u003C/p>",{"id":127,"label":128},"5ae49ff4-b18a-4046-90d3-6cd742c21124","\u003Cp>MELNYK, S. A.; BITITCI, U.; PLATTS, K.; TOBIAS, J.; ANDERSEN, B. Is performance measurement and management fit for the future?. \u003Cstrong>Management Accounting Research\u003C/strong>, v. 25, n. 2, p. 173-186, 2014.\u003C/p>",{"id":130,"label":131},"0bc378e4-9bc6-4d62-9807-4af77ce31046","\u003Cp>NEELY, A.; GREGORY, M. J.; PLATTS, K. Performance measurement system design: A literature review and research agenda. \u003Cstrong>International Journal of Operations & Production Management\u003C/strong>, v. 15, n. 4, p. 80-116, 1995.\u003C/p>",{"id":133,"label":134},"9f242829-c9e8-4fc4-9c26-7d14d1b962a1","\u003Cp>OH, H.; FIORE, A. M.; JEOUNG, M. Measuring experience economy concepts: Tourism applications. \u003Cstrong>Journal of Travel Research\u003C/strong>, v. 46, n. 2, p. 119-132, 2007.\u003C/p>",{"id":136,"label":137},"fc8b34c2-d01c-49f8-9493-10d7b63cb587","\u003Cp>OLIVEIRA, R. N.; LIMEIRA, C. D.; SANTA-ROSA, J. G. A experiência do usuário no processo evolutivo do design. \u003Cstrong>Blucher Design Proceedings\u003C/strong>, v. 1, n. 4, p. 3451-3460, 2014.\u003C/p>",{"id":139,"label":140},"a89e5586-8f20-427a-9cf0-d3f0f4554a9e","\u003Cp>PINE, J.; GILMORE, J. H. \u003Cstrong>The experience economy: Work is theatre and every business a stage\u003C/strong>. Boston: Harvard Business School Press, 1999.\u003C/p>",{"id":142,"label":143},"1f94d5fc-d1d9-4f9c-8889-9ace4c9fed81","\u003Cp>POELS, K.; DEWITTE, S. How to capture the heart? Reviewing 20 years of emotion measurement in advertising. \u003Cstrong>Journal of Advertising Research\u003C/strong>, v. 46, n. 1, p. 18-37, 2006.\u003C/p>",{"id":145,"label":146},"a1b340a2-2dcf-4404-9823-30cdad8ef4ea","\u003Cp>PRAHALAD, C. K.; RAMASWAMY, V. Co-Creation Experiences: The Next Practice in Value Creation. \u003Cstrong>Journal of Interactive Marketing\u003C/strong>, v. 18, n. 3, p. 5-14, 2004.\u003C/p>",{"id":148,"label":149},"44d6b79d-0d59-491b-a6b6-bde1989eccba","\u003Cp>RICHARDS, G. The Experience Industry and the Creation of Attractions. In \u003Cstrong>Cultural Attractions and European Tourism\u003C/strong>, edited by G. Richards. Oxfordshire, UK: CABI Publishing, p. 55-69, 2001.\u003C/p>",{"id":151,"label":152},"ac37c2a8-ac63-45f5-abae-a41f0725948f","\u003Cp>RICHARDSON, R. J. \u003Cstrong>Pesquisa Social: métodos e técnicas\u003C/strong>. 3. ed. São Paulo: Atlas, 1999.\u003C/p>",{"id":154,"label":155},"3b948fb7-3bba-47ca-956e-de5d5a6cd4ee","\u003Cp>SCHMITT, B. H. \u003Cstrong>Experiential Marketing\u003C/strong>. New York: The Free Press, 1999.\u003C/p>",{"id":157,"label":158},"7bdf6ac5-a531-457e-ba90-6160a08d8fb9","\u003Cp>THIEL, G.; ENSSLIN, S.R.; ENSSLIN, L. Street Lighting Management and Performance Evaluation: Opportunities and Challenges. \u003Cstrong>Lex Localis - Journal of Local Self-Government\u003C/strong>, v. 15, n. 2, p. 303-328, 2017.\u003C/p>",{"id":160,"label":161},"5bb8f486-4f4d-4261-b451-654851204807","\u003Cp>TONETTO, L. M.; DESMET, P. M. A. Why we love or hate our cars: A qualitative approach to the development of a quantitative user experience survey. \u003Cstrong>Applied Ergonomics\u003C/strong>, v. 56, p. 68-74, 2016.\u003C/p>",{"id":163,"label":164},"46145b74-2d83-4f1e-b659-d428f447ce95","\u003Cp>UNGER, R.; CHANDLER, C. \u003Cstrong>A Project guide to UX design: for user experience designers in the fild or in the making\u003C/strong>. 1. ed. Berkeley, CA: New Riders, 2009.\u003C/p>",{"id":166,"label":167},"1fdb97d8-df5f-47bf-b587-855b8618a663","\u003Cp>VALMORBIDA, S. M. I.; ENSSLIN, S. R. Performance Evaluation of University Rankings: Literature Review and guidelines for future research. \u003Cstrong>International Journal of Business Innovation Research\u003C/strong>, v. 14, n. 4, p. 479-501, 2017.\u003C/p>",5166,"e2aiigh2","10.5151/ped2018-7","enabled","2025-12-27T21:14:54-03:00",[174,186,196,200],{"lastmodified":175,"id":7,"description":176,"lastName":177,"slugs":178,"objectID":181,"path":182,"_id":181,"url":7,"role":7,"createDate":183,"email":184,"filiation":13,"name":185,"designation":7},1765969487121,{},"Demilis",[179,180],"marcelo-p-demilis","demilis-marcelo-p","cf60079b-89e6-42b8-ad94-0ac9e06b1b29","people/cf60079b-89e6-42b8-ad94-0ac9e06b1b29","2025-12-17T11:04:47.121Z","marcelodemilis@gmail.com","Marcelo P.",{"lastName":187,"lastmodified":175,"_id":188,"filiation":13,"role":7,"path":189,"objectID":188,"id":7,"createDate":183,"designation":7,"slugs":190,"description":193,"name":194,"url":7,"email":195},"Matos","beb0e3c0-461c-4271-92e5-8b4ffdd3abde","people/beb0e3c0-461c-4271-92e5-8b4ffdd3abde",[191,192],"lucas-s-matos","matos-lucas-s",{},"Lucas S.","lukxmatos@gmail.com",{"lastmodified":175,"lastName":6,"role":7,"designation":7,"email":11,"createDate":183,"filiation":13,"objectID":10,"id":7,"slugs":197,"name":8,"description":198,"path":199,"url":7,"_id":10},[15,16],{},"people/c7adf126-f989-47b8-b90c-237190f037aa",{"name":201,"designation":7,"url":7,"filiation":7,"_id":202,"email":7,"role":7,"lastName":203},"Giselle Schmidt Alves Diaz ","d834a2f5-77e9-4870-9267-c2715d192bfe","Merino",[181,188,10,202],3,[207],"user-experience-bibliometric-analysis-of-publications-on-ux-performance-evaluation",{"pageRange":209,"parent":210,"data":211,"trackId":220,"type":35,"typeData":221,"metaData":258,"langs":260,"_id":261,"createDate":262,"status":171,"updateDate":263,"contributors":264,"contributorsIds":328,"download":329,"slugs":330,"slug":331},null,"f43247ba-af93-4a8a-898e-651ef65d9bd2",{"secondary":212,"primary":216},{"keywords":213,"excerpt":214,"title":215},"\u003Cp>MCDA-C, Product Development Process, Vehicle Design\u003C/p>","\u003Cp>The aim objective of this paper is to map the steps adopted in the construction of a multicriteria decision analysis construtivist MCDA-C model, as instrument to identify, organize and measure, more precisely, the consumer’s needs during the Informational Project phase. The study results in a personalized approach to identify the vehicles user’s needs building knowledge for the development process of new products.\u003C/p>","\u003Cp>The Mcda’s Model as Instrument of Identification of Consumer's Needs in a Development Process of the Design of a Vehicle.\u003C/p>",{"keywords":217,"excerpt":218,"title":219},"\u003Cp>MCDA-C, Processo de Desenvolvimento de Produtos, Design Automotivo\u003C/p>","\u003Cp>Este trabalho tem como objetivo relatar os passos adotados na construção de um modelo multicritério de apoio à decisão construtivista MCDA-C, como instrumento para identificar, organizar e medir, com maior precisão, as necessidades dos consumidores durante a fase de Projeto Informacional. O estudo resulta em uma abordagem personalizada para identificar os desejos dos usuários de automóveis e construir o conhecimento para o processo de desenvolvimento de novos produtos.\u003C/p>","\u003Cp>O Modelo Mcda como Instrumento de Identificação das Necessidades do Consumidor no Processo de Desenvolvimento do Design de um Automóvel.\u003C/p>","zquoy91s",{"startPage":222,"file":223,"references":226,"endPage":257,"track":220,"doi":7},"472",{"fullpath":224,"name":225},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F10_congresso_brasileiro_de_pesquisa_e_desenvolvimento_em_design%2Fzquoy91s-1766925171-472-481.pdf","zquoy91s-1766925171-472-481.pdf",[227,230,233,236,239,242,245,248,251,254],{"label":228,"id":229},"BAXTER, M. \u003Cstrong>Projeto de Produto\u003C/strong>: guia prático para o desenvolvimento de novos produtos. Editora Edgar Blücher. São Paulo, 1998.","3280c020-ef29-4ec9-aabd-78694b89b176",{"label":231,"id":232},"BOMFIM, G. A. – \u003Cstrong>Metodologia para o Desenvolvimento de Projetos\u003C/strong> – João Pessoa, Editora Universitária/UFPB, 1995.","422cb74d-e3ee-44d6-b6bb-2056833012a5",{"id":234,"label":235},"a5b96261-450a-4687-a177-8854a8821714","ENSSLIN, Leonardo; DUTRA, Ademar; ENSSLIN, Sandra. MCDA: A constructivist approach to the management of human a resources at governmental agency. \u003Cstrong>International Transactions in Operational Research\u003C/strong>, v.7, p.70-100, 2000.",{"label":237,"id":238},"ENSSLIN, Leonardo; ENSSLIN, Sandra; PETRI, Sérgio. A importância da estruturação de contextos. \u003Cstrong>Laboratório de metodologias multicritério e apoio à decisão\u003C/strong>, p. 1-15, 2007.","33e7c8f9-cf7d-4e67-920a-ca7f5cddf440",{"label":240,"id":241},"ENSSLIN, Leonardo; MONTIBELER, G. Neto; NORONHA, S. Macdonald. \u003Cstrong>Apoio à decisão – metodologia para estruturação de problemas e avaliação multicritério de alternativas\u003C/strong>. Florianópolis, Insular, 2001","5d064266-7e6d-4b94-9ea2-ac0651bd7ad6",{"label":243,"id":244},"ENSSLIN, Sandra. \u003Cstrong>A incorporação da perspectiva sistêmico- sinergética na metodologia MCDA- Construtivista\u003C/strong>: uma ilustração de implementação. 2002. 478 f. Tese (Doutorado em Engenharia de Produção- UFSC) – Florianópolis, 2002.","bfe0c7eb-eddd-4428-9862-245860ad2f42",{"label":246,"id":247},"LARSON & GOBELI. Organizing for product development projects. \u003Cstrong>Journal of Product Innovation Management\u003C/strong>. OXFORD. 05-1988.","e2d081d8-dd21-4926-a426-605d665e48e4",{"id":249,"label":250},"7e89adfd-b832-4a3a-b77d-a53095df9367","LIMA, M.V. de Andrade. \u003Cstrong>Metodologia construtivista para avaliar empresas de pequeno porte no Brasil, sob a ótica do investidor\u003C/strong>. 2003, 382 f. Tese ( Doutorado em Engenharia de Produção- UFSC) – Florianópolis, 2003.",{"label":252,"id":253},"MELLO. J. C. C. B. Soares de; GOMES, E. Gonçalves; LETA, F. 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