[{"data":1,"prerenderedAt":441},["ShallowReactive",2],{"person-4f61e746-d108-4ce2-8847-75e22eff6d98":3},{"success":4,"person":5,"request":437},true,{"lastName":6,"role":7,"name":8,"description":9,"_id":10,"designation":7,"id":7,"email":11,"url":7,"createDate":12,"filiation":13,"slugs":14,"articles":17},"Petrecca","","Alessandra Caroline Canfield",{},"4f61e746-d108-4ce2-8847-75e22eff6d98","alessandracaroline.canfield@polimi.it","2025-12-16T22:46:18-03:00","Polimi",[15,16],"alessandra-caroline-canfield-petrecca","petrecca-alessandra-caroline-canfield",[18,171,315],{"parent":19,"metaData":20,"updateDate":22,"data":23,"langs":29,"_id":32,"contributors":33,"contributorsIds":97,"type":98,"typeData":99,"slugs":167,"status":169,"download":170,"slug":168},"308f2508-39ad-43fe-a49b-3483ee224f04",{"updateDate":7,"createDate":21,"deleteDate":7},1766841743,"2025-12-27T10:22:24-03:00",{"secondary":24,"primary":25},{"keywords":7,"excerpt":7,"title":7},{"keywords":26,"excerpt":27,"title":28},"\u003Cp>ensino do design, design de serviço, práticas pedagógicas\u003C/p>","Apesar da relevância profissional e acadêmica do design de serviço (DS), a discussão a respeito do seu ensino ainda encontra-se escassa no contexto internacional, e o cenário se agrava ainda mais no contexto brasileiro. O tema começa a ganhar espaço em cursos de pós-graduação e grades curriculares de graduações em Design. No entanto, os estudos e registros a respeito de ensino de DS no Brasil ainda são limitados para amparar os professores e instituições de ensino superior nas melhores práticas. Diante deste cenário, esta Conversação teve como objetivo promover o diálogo sobre tópicos relevantes identificados em pesquisas, em: prática profissional, prototipagem, inovação social e o design de serviço do ensino. A sessão de Conversação foi conduzida por meio de dinâmicas entre facilitadores e participantes para promover o debate crítico e a identificação de oportunidades que apoiem uma agenda de futuras pesquisas e desenvolvimento do ensino no tema.","Design de Serviço no Brasil: Perspectivas Sobre o Ensino",[30,31],"primary","secondary","0380613e-7283-4fb0-a832-0bda89f3bc16",[34,47,53,64,75,87],{"path":35,"lastName":36,"name":37,"createDate":38,"role":7,"designation":7,"id":7,"objectID":39,"slugs":40,"filiation":43,"email":44,"url":7,"lastmodified":45,"_id":39,"description":46},"people/a131610b-2ef4-4e4a-a860-994a9f2df599","Annarumma","Camilla","2025-12-27T13:22:23.685Z","a131610b-2ef4-4e4a-a860-994a9f2df599",[41,42],"camilla-annarumma","annarumma-camilla","Mestra; PPG Design Fauusp","annarumma@usp.br",1766841743685,{},{"url":7,"id":7,"description":48,"name":8,"role":7,"_id":10,"filiation":49,"path":50,"lastName":6,"objectID":10,"slugs":51,"email":52,"lastmodified":45,"createDate":38,"designation":7},{},"Mestra; PPGDesign UFPR","people/4f61e746-d108-4ce2-8847-75e22eff6d98",[15,16],"a.canfield.p@ufpr.br",{"id":7,"url":7,"designation":7,"objectID":54,"lastName":55,"filiation":56,"slugs":57,"name":60,"role":7,"description":61,"lastmodified":45,"createDate":38,"path":62,"_id":54,"email":63},"17189185-3995-44e5-950d-69ca6d6d074e","Nicastro","Doutoranda; PPGDesign UFPR",[58,59],"marcella-lomba-nicastro","nicastro-marcella-lomba","Marcella Lomba",{},"people/17189185-3995-44e5-950d-69ca6d6d074e","marcellaln@gmail.com",{"url":7,"email":65,"path":66,"createDate":38,"lastmodified":45,"filiation":67,"description":68,"slugs":69,"lastName":72,"designation":7,"name":73,"objectID":74,"role":7,"_id":74,"id":7},"camargo.alice@usp.br","people/552c7c0a-5f1d-4118-aba1-66905563a8ef","Doutoranda; PPG Design Fauusp",{},[70,71],"maria-alice-camargo-gonzales","gonzales-maria-alice-camargo","Gonzales","Maria Alice Camargo","552c7c0a-5f1d-4118-aba1-66905563a8ef",{"createDate":38,"objectID":76,"lastName":77,"id":7,"path":78,"role":7,"description":79,"filiation":80,"email":81,"lastmodified":82,"slugs":83,"_id":76,"url":7,"designation":7,"name":86},"8c9191e0-1a4b-46f5-93c5-459dcbed2fac","Kamimura","people/8c9191e0-1a4b-46f5-93c5-459dcbed2fac",{},"Doutorando; PPG Design Fauusp","sergiokamimura@usp.br",1766841743686,[84,85],"sergio-kooji-kamimura","kamimura-sergio-kooji","Sérgio Kooji",{"lastmodified":82,"description":88,"objectID":89,"createDate":38,"slugs":90,"role":7,"lastName":93,"_id":89,"url":7,"filiation":80,"email":94,"designation":7,"id":7,"name":95,"path":96},{},"b384b0cc-ccb1-4bb8-992b-e711a2553a2d",[91,92],"rafael-toledo-rodrigues-de-fatima","de-fatima-rafael-toledo-rodrigues","De Fátima","rafaeltoledo@usp.br","Rafael Toledo Rodrigues","people/b384b0cc-ccb1-4bb8-992b-e711a2553a2d",[39,10,54,74,76,89],"article",{"startPage":100,"file":101,"references":104,"endPage":165,"track":166,"doi":7},8375,{"fullpath":102,"name":103},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2F38367.pdf","38367.pdf",[105,108,111,114,117,120,123,126,129,132,135,138,141,144,147,150,153,156,159,162],{"label":106,"id":107},"\u003Cp>LIM, Youn-Kyung; STOLTERMAN, Erik; TENENBERG, Josh. The anatomy of prototypes: Prototypes as filters, prototypes as manifestations of design ideas. \u003Cstrong>ACM Transactions on Computer-Human Interaction\u003C/strong>, v. 15, n. 2, p. 27, 2008.\u003C/p>","af594a1b-2c39-4876-a7b0-3e2422901510",{"label":109,"id":110},"\u003Cp>MAGER, Birgit. The future of service design. In: MAGER, Birgit; SISTIG, Martin; CHEN, Yushi.; RUIZ, Kalía; CORONA, Carolina. \u003Cstrong>The Future of Service Design\u003C/strong>, Colônia: TH Köln, p. 14-20, 2020. Disponível em: https://www.academia.edu/44459133/The_Future_of_Service_Design Acesso em 25 Mai. 2021.\u003C/p>","9d4bce8a-1d46-4a6a-bdd8-1c85976cc101",{"label":112,"id":113},"\u003Cp>MAGER, Birgit; SUNG, Tung-Jung. Special issue editorial: Designing for services. \u003Cstrong>International Journal of Design\u003C/strong>, v. 5, n. 2, p. 1-3, 2011.\u003C/p>","33846264-aa65-45ef-86f9-5ac268ffeda8",{"label":115,"id":116},"\u003Cp>MANZINI, Ezio. \u003Cstrong>Design\u003C/strong>: Quando todos fazem design: uma introdução ao design para inovação social. São Leopoldo: Editora Unisinos, 2017, 254p.\u003C/p>","7fe04898-b2de-4549-9ad7-cd238b756e4d",{"label":118,"id":119},"\u003Cp>MEYER, Michael W.; NORMAN, Don. Changing Design Education for the 21st Century. \u003Cstrong>She Ji\u003C/strong>: The Journal of Design, Economics, and Innovation, v. 6, n. 1, p. 13-49, mar./jun. 2020.\u003C/p>","dd8f5069-edf9-46ec-a442-b3f0291084b9",{"label":121,"id":122},"\u003Cp>MIETTINEN, Satu; RONTTI, Simo; KUURE, Essi; LINDSTRÖM, Antti. Realizing Design Thinking through a Service Design Process and an Innovative Prototyping Laboratory : Introducing service innovation corner ( SINCO ). Bangkok: \u003Cstrong>DRS2012 Bangkok Anais\u003C/strong>, p.1202-1214, 2012.\u003C/p>","81e56467-d7a3-42f2-a8bb-5f0578fede03",{"label":124,"id":125},"\u003Cp>PACENTI, Elena. Better Services for Better Lives - Masters Path to Train Service Design Professionals. \u003Cstrong>Touchpoint\u003C/strong>, Colônia, v. 3, n. 1, p.58-61, mai. 2011.\u003C/p>","4258a157-619d-4f01-aaab-02d9a309da92",{"label":127,"id":128},"\u003Cp>PENIN, Lara. A Critical Approach to Service Design Education: Building an Undergraduate Learning Path at Parsons School of Design Strategies. \u003Cstrong>Touchpoint\u003C/strong>, Colônia, v. 3, n. 1, p. 62-65, mai. 2011.\u003C/p>","ac51fb0d-3df9-457b-895e-c78955e08807",{"label":130,"id":131},"\u003Cp>PENIN, Lara. \u003Cstrong>An Introduction to Service Design\u003C/strong>: Designing the invisible, Bloomsbury. 2017.\u003C/p>","7153f196-5a47-45f2-8af1-6934249c3b13",{"label":133,"id":134},"\u003Cp>PINHANEZ, Claudio Santos. Educação E Pesquisa Em Ciência De Serviços No Brasil: Necessidade E Oportunidade. In: \u003Cstrong>Competência\u003C/strong>: Revista da Educação Superior do SENAC-RS, v. 2, n. 2, 2009.\u003C/p>","93244e1c-1587-4efd-a416-e2dd9f452823",{"label":136,"id":137},"\u003Cp>POLAINE, A. Late to the Party? The Challenges and Opportunities Facing Service Design Education. \u003Cstrong>Touchpoint\u003C/strong>, Colônia, v. 3, n. 1, p. 50-51, mai. 2011.\u003C/p>","03bfcb3c-827b-4e7b-9734-10ea5bb6d842",{"id":139,"label":140},"3a71eb50-ce8e-4f7a-9220-520f817d2fc8","\u003Cp>PUC-RJ. \u003Cstrong>Curso Design de Serviço\u003C/strong>. Disponível em: https://cce.puc-rio.br/sitecce/website/website.dll/folder?nCurso=design-de-servico&nInst=dad. Acesso em: 31 Mai. 2022.\u003C/p>",{"label":142,"id":143},"\u003Cp>RAPANTA, Chrysi; CANTONI, Lorenzo. Being in the user’s shoes. Anticipating experience while designing online courses. In: \u003Cstrong>British Journal of Educational Technology\u003C/strong>, 45 (5), 765-777, 2014.\u003C/p>","1f8b584b-4feb-4e23-af7e-609858d6c932",{"id":145,"label":146},"29700c81-2c61-416f-9aa4-0638228927c2","\u003Cp>ROGERS Jon, et al. This is self service design. In: \u003Cstrong>Engineering and Product Design Education Conference\u003C/strong>. Salzburg, Austria, p. 105-110, 2007.\u003C/p>",{"label":148,"id":149},"\u003Cp>RONTTI, Simo; MIETTINEN, Satu; KUURE, Essi; LINDSTRÖM, Antti. A Laboratory Concept for Service Prototyping – Service Innovation Corner ( SINCO ). Helsinki: \u003Cstrong>ServDes. Service Design and Innovation Conference\u003C/strong>, p. 229–241, 2012.\u003C/p>","a599ef4e-347a-4fc1-8742-2928af08c95a",{"label":151,"id":152},"\u003Cp>SANTOS, Aguinaldo dos; COSTA, Humberto. Diálogo entre pós-graduação e graduação: a introdução do ensino do design de sistemas produto+serviço na UFPR. \u003Cstrong>Projética\u003C/strong>, Londrina, v. 5, n. 1 Especial - Ensino de Design, p. 231-243, Julho/2014.\u003C/p>","5ad19a80-0484-4bc4-9a16-2256f0060c8e",{"label":154,"id":155},"\u003Cp>SCHRANZER, Marcus; LEUBE, Michael. Preparing design students for the real world: Assessing the interdisciplinary group project at the Salzburg University of applied sciences. Trondheim: \u003Cstrong>Proceedings 12th Biennial Norddesign 2016 Conference\u003C/strong>, 2016.\u003C/p>","68736d54-3e7e-4f49-93a8-50d34d389711",{"label":157,"id":158},"\u003Cp>STICKDORN, Marc; SCHNEIDER, Jacob. (orgs.). \u003Cstrong>Isto é design thinking de serviços\u003C/strong>– Fundamentos, ferramentas e casos. Porto Alegre: Bookman, 2014.\u003C/p>","1a55025d-4283-4eb5-a888-27d3610b2ea9",{"label":160,"id":161},"\u003Cp>STICKDORN, Marc; HORMESS, Markus Edgar; LAWRENCE, Adam; SCHNEIDER, Jacob. \u003Cstrong>This is Service Design Doing\u003C/strong>: Applying Service Design Thinking in the Real World, a Practitioners Handbook. Sebastopol: O’Reilly Media, 2018.\u003C/p>","f956f94e-028e-41c2-9d6c-23081b2f0858",{"id":163,"label":164},"1d3ab145-39ac-40dd-b37e-0f80f5288d42","\u003Cp>WU, Xiyuan; LIU, Min; ZHENG, Qinghua; ZHANG, Yunqiang; LI, Haifei. Modeling user psychological experience and case study in online e-learning. In: \u003Cstrong>International Journal of Emerging Technologies in Learning\u003C/strong>, 10 (6), 53-61, 2015.\u003C/p>",8390,"yz0k8ow5",[168],"design-de-servico-no-brasil-perspectivas-sobre-o-ensino","enabled",1,{"parent":19,"metaData":172,"data":174,"langs":183,"_id":184,"type":98,"typeData":185,"status":169,"updateDate":275,"contributors":276,"contributorsIds":311,"download":312,"slugs":313,"slug":314},{"updateDate":7,"createDate":173,"deleteDate":7},1765967650,{"secondary":175,"primary":179},{"keywords":176,"excerpt":177,"title":178},"\u003Cp>UNESCO Creative Cities, Collaboration, Repository\u003C/p>","Curitiba, Creative City of Design by UNESCO demonstrates the need for a repository information, so that design, companies, government and citizens can benefit. This article presents a study on public policies for Design, UNESCO Creative Cities and repositories, and suggests guidelines for the construction of a City Design database, since there is still no open repository regarding its production in Design. The method used is a literature review and analytical writing. The discussion focuses on the relevance and need to provide structured information about Design in the territory. The conclusion highlights the positive impacts and the results suggest guidelines that could guide the creation of the repository. The importance of collaboration and information sharing in the formation of the repository is highlighted. The impacts can encourage actors involved with Design in the city to promote more actions and can also strengthen the local design scenario.","Guidelines for the Construction of a Collaborative Design Repository of Curitiba",{"keywords":180,"excerpt":181,"title":182},"\u003Cp>Cidades Criativas UNESCO, Colaboração, Repositório\u003C/p>","Curitiba, Cidade Criativa do Design pela UNESCO demonstra a necessidade de um repositório de informações, para que design, empresas, governo e cidadãos sejam beneficiados. Este artigo apresenta um estudo sobre políticas públicas de Design, Cidades Criativas da UNESCO e repositórios, e sugere diretrizes para a construção de um banco de dados de Design da cidade, uma vez que ainda não existe um repositório aberto a respeito da sua produção em Design. O método utilizado é revisão bibliográfica e redação analítica. A discussão enfoca a relevância e necessidade da disponibilização de informações estruturadas sobre o Design no território. A conclusão destaca os impactos positivos e os resultados sugerem diretrizes que poderão nortear a criação do repositório. Destaca-se a importância da colaboração e compartilhamento de informações na formação do repositório. Os impactos podem incentivar atores envolvidos com Design na cidade a promover mais ações e fortalecer o cenário local do Design.","Diretrizes para a Construção de um Repositório Colaborativo de Design de Curitiba",[30,31],"0dd4a415-d885-4758-abfb-898345ced3a6",{"startPage":186,"file":187,"references":190,"endPage":272,"track":273,"doi":274},5183,{"fullpath":188,"name":189},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2Fdownload-pdf-diretrizes-para-a-construo-de-um-repositrio-colaborativo-de-design-de-curitiba-38182.pdf","download-pdf-diretrizes-para-a-construo-de-um-repositrio-colaborativo-de-design-de-curitiba-38182.pdf",[191,194,197,200,203,206,209,212,215,218,221,224,227,230,233,236,239,242,245,248,251,254,257,260,263,266,269],{"id":192,"label":193},"4bc80cdc-8aeb-42d6-958e-d74f28d5cfd9","\u003Cp>BRUM, A. Reunião do Comitê Gestor para o Selo Curitiba Cidade Criativa do Design da UNESCO. Curitiba, 22 jun. 2021. Anotações.\u003C/p>",{"id":195,"label":196},"1363ee6a-62af-4000-ae6d-e0b84e8f63de","\u003Cp>DESIGN CITIES. \u003Cstrong>Cities of Design Network\u003C/strong>. Disponível em: https://www.Designcities.net/. Acesso em: jun. 2021.\u003C/p>",{"id":198,"label":199},"e5f9fb0b-3c4e-4269-b523-78ca43adabbc","\u003Cp>DESIGN COUNCIL. \u003Cstrong>Beyond Net Zero: A Systemic Design Approach\u003C/strong>. London: 2021 Disponível em:https://www.Designcouncil.org.uk/sites/default/files/asset/document/Beyond%20Net%20Zero%20-%20A%20Systemic%20Design%20Approach.pdf> Acesso em: jun. 2021.\u003C/p>",{"id":201,"label":202},"b542993e-b9df-49ac-9aa8-0192fbcc320b","\u003Cp>EUROPEAN COMMISSION - Internal Market, Industry, Entrepreneurship and SMEs. \u003Cstrong>Results of the public consultation on Design as a driver\u003C/strong>. Brussels: Design as a driver of user-centred innovation, 2009. Disponível em: \u003Chttps://ec.europa.eu/growth/content/Design-driver-user-centred-innovation_en> Acesso em: jun. 2021.\u003C/p>",{"id":204,"label":205},"02745a51-0c97-47f5-b6fb-1be85bf8f166","\u003Cp>ETZKOWITZ H. & LEYDESDORFF L. \u003Cstrong>Universities and the Global Knowledge Economy: a triple helix of university-industry-government relations\u003C/strong>. Amsterdam: University of Amsterdam, 1995.\u003C/p>",{"id":207,"label":208},"bdf25736-7389-49ce-bd22-bb020895d0fe","\u003Cp>FORTALEZA CRIATIVA. \u003Cstrong>Página Inicial\u003C/strong>. Disponível em: \u003Chttps://www.fortalezacriativa.com/> Acesso em: jun. 2021\u003C/p>",{"id":210,"label":211},"81c45b3a-ed92-4c48-a1f7-c286bf6b8f8a","\u003Cp>IBICT - Instituto Brasileiro de Informação em Ciência e Tecnologia. Disponível em: \u003Chttps://ibict.br/informacao-para-a-pesquisa/repositorios-digitais>. Acesso em: jun. 2021.\u003C/p>",{"id":213,"label":214},"b120efef-853a-49fc-9a79-45bb67afcd0b","\u003Cp>MODATECA UDESC. \u003Cstrong>Página Inicial\u003C/strong>. Disponível em: \u003Chttps://www.modateca-sc.com/> Acesso em: jun. 2021.\u003C/p>",{"id":216,"label":217},"cf74559e-6277-4265-a8ed-5b445dcc92be","\u003Cp>MUSEU DO DESIGN E DA MODA COLEÇÃO FRANCISCO CAPELO (MUDE). \u003Cstrong>Página Inicial\u003C/strong>. Disponível em: \u003Chttps://www.mude.pt/> Acesso em: jun. 2021.\u003C/p>",{"id":219,"label":220},"4767b5b9-af23-4516-8821-d9ce95cc0313","\u003Cp>MUSEU DA CASA BRASILEIRA (MCB). \u003Cstrong>Prêmio Design MCB: Notícias\u003C/strong>. Disponível em: \u003Chttps://mcb.org.br/pt/design_mcb/noticias/> Acesso em: jun. 2021.\u003C/p>",{"id":222,"label":223},"d400b216-10b5-4b24-bf03-0737813be61d","\u003Cp>PATROCINIO, G. \u003Cstrong>The Impact of European Design Policies and their Implications on the Development of a Framework to Support Future Brazilian Design Policies\u003C/strong>. Tese (doutorado). Bedfordshire: Cranfield University, 2013.\u003C/p>",{"id":225,"label":226},"5775c473-9c3c-41e9-8867-7fa538fbac18","\u003Cp>PATROCÍNIO G. \u003Cstrong>Políticas de Design e a propriedade intelectual: demandas para uma nova era\u003C/strong>. Brasília: Sebrae, 2018.\u003C/p>",{"id":228,"label":229},"77317f16-b20b-44d3-a783-fd4380cf355e","\u003Cp>PMC - Prefeitura Municipal de Curitiba. \u003Cstrong>Decreto nº30, de 14 de janeiro de 2019\u003C/strong>. Nomeia membros para compor o Comitê Gestor do Selo Curitiba Cidade do Design. LEX: Ofício nº 3/2019-GAPERI e com base no Protocolo nº 04-000551/2019. Curitiba, 2019.\u003C/p>",{"id":231,"label":232},"1c4b7f38-5e79-4b26-8883-4969368c6e77","\u003Cp>RAULIK-MURPHY G. \u003Cstrong>Panorama Internacional das Políticas de Promoção e Incentivo ao Design no Brasil\u003C/strong>. MDIC, 2006. Disponível em: \u003Chttp://www.Designbrasil.org.br/portal/acoes/PanoramaInternacional_PPID.pdf>Acesso em: jun. 2021.\u003C/p>",{"id":234,"label":235},"a0700f48-5b64-42bb-8862-8d84392960d8","\u003Cp>RAULIK-MURPHY G, CAWOOD G & LEWIS A. Design Policy: An Introduction to What Matters. \u003Cstrong>Design Management Review\u003C/strong>. v. 21, n. 4, 2010. p. 52-59.\u003C/p>",{"id":237,"label":238},"3cfb0589-d94e-461b-a995-a6e11ccb38ad","\u003Cp>SENA V. & CARDOSO F. Modateca PUCPR: criação e organização do acervo de moda na Pontifícia Universidade Católica do Paraná. Anais... \u003Cstrong>2º Congresso Brasileiro de Iniciação Científica em Design e Moda\u003C/strong>: 2015. Disponível em:\u003Chttp://www.coloquiomoda.com.br/anais/Coloquio%20de%20Moda%20-%202015/POSTER/PO-EIXO2-ENSINO-E-EDUCACAO/PO-2-MODATECA-PUCPR.pdf>Acesso em: jun. 2021.\u003C/p>",{"id":240,"label":241},"9c8d81f1-3bbf-4777-a240-fd0947b96828","\u003Cp>UNESCO - Creative Cities Network. \u003Cstrong>2016–2019+ Report: Montréal UNESCO City of Design\u003C/strong>. Montreal: 2020a. Disponível em: \u003Chttps://en.UNESCO.org/creative-cities/sites/default/files/rapp_1619_mtl_UNESCO_Design_eng_lr_0.pdf> Acesso em: jun. 2021.\u003C/p>",{"id":243,"label":244},"6277bae3-d2bc-4c15-a435-aca0c3d7f635","\u003Cp>UNESCO - Creative Cities Network. \u003Cstrong>Buenos Aires City of Design\u003C/strong>. Buenos Aires: 2020c. Disponível em: \u003C https://en.unesco.org/creative-cities/sites/default/files/ba_design_eng_0.pdf> Acesso em: jul. 2021.\u003C/p>",{"id":246,"label":247},"50b3a7c8-fef8-448a-b2d0-09ab7bc3de73","\u003Cp>UNESCO - Creative Cities Network. \u003Cstrong>Report 2017–2020 Kobe UNESCO City of Design\u003C/strong>. Kobe: 2020d. Disponível em: \u003Chttps://en.unesco.org/creative-cities/sites/default/files/kobe_mmr_compressed_0.pdf> Acesso em: jun. 2021.\u003C/p>",{"id":249,"label":250},"d6156937-f688-4f35-ae65-657ed65847cd","\u003Cp>UNESCO - Creative Cities Network. \u003Cstrong>Shenzhen City of Design - Membership Monitoring Report 2017 -2020\u003C/strong>. Shenzhen: 2020e. Disponível em: \u003Chttps://en.unesco.org/creative-cities/sites/default/files/shenzhen_monitoring_report_2017-2020_0.pdf> Acesso em: jun. 2021\u003C/p>",{"id":252,"label":253},"90d4f5e4-c042-4eee-b21a-81da30e2831c","\u003Cp>UNESCO - Creative Cities Network. \u003Cstrong>Guidelines for the Membership Monitoring Report\u003C/strong>. Paris: 2021. Disponível em: \u003Chttps://en.UNESCO.org/creative-cities/sites/default/files/membership_monitoring_reporting_guidelines_2021.pdf> Acesso em: jun. 2021.\u003C/p>",{"id":255,"label":256},"5fb69cdd-dfd8-4a26-a4ef-a2635ecd91c1","\u003Cp>UNESCO - Creative Cities Network. \u003Cstrong>UCCN Membership Monitoring Report 2018\u003C/strong>. Curitiba: 2018. Disponível em: \u003Chttps://en.unesco.org/creative-cities/sites/default/files/curitiba_report_0.pdf> Acesso em: jun. 2021.\u003C/p>",{"id":258,"label":259},"4a9e2a8c-54d1-49d6-af72-839a4ecda72a","\u003Cp>UNESCO - representação no Brasil. \u003Cstrong>Edital 1661/2020:Projeto de desenvolvimento conceitual da Rede Brasileira de Cidades Criativas - RBCC\u003C/strong>. Brasília: 2020b. Disponível em: \u003Chttps://fornecedor.brasilia.unesco.org/processes/2951> Acesso em: jun. 2021.\u003C/p>",{"id":261,"label":262},"f3f624e6-95ba-4672-820e-56570709ac4d","\u003Cp>VICTORIA AND ALBERT (V&A). \u003Cstrong>Collections\u003C/strong>. Disponível em: \u003Chttps://www.vam.ac.uk/collections?type=featured> Acesso em: jun. 2021.\u003C/p>",{"id":264,"label":265},"0644c873-5213-4986-8185-b078129b8956","\u003Cp>VITRA DESIGN MUSEUM. \u003Cstrong>Página Inicial\u003C/strong>. Disponível em: \u003Chttps://www.design-museum.de/en/> Acesso em: jun. 2021.\u003C/p>",{"id":267,"label":268},"9f817586-0a38-46ee-b409-a342ad836985","\u003Cp>WEITZEL S. O papel dos repositórios institucionais e temáticos na estrutura da produção científica. \u003Cstrong>Em Questão\u003C/strong>, v. 12, n. 1, p. 51-71, 2006. Disponível em: \u003Chttp://eprints.rclis.org/10746/1/weitzel_repositorios.pdf> Acesso em: jun. 2021.\u003C/p>",{"id":270,"label":271},"4ff5ec9a-b507-401b-9a33-d9b49cb29a23","\u003Cp>WORLD DESIGN ORGANIZATION (WDO). \u003Cstrong>Definition of Industrial Design\u003C/strong>. Disponível em: \u003Chttps://wdo.org/about/definition/> Acesso em: jun. 2021.\u003C/p>",5200,"f62l2y5i","10.5151/ped2022-1351753","2025-12-26T18:22:40-03:00",[277,290,291,301],{"slugs":278,"filiation":281,"_id":282,"lastName":283,"role":7,"createDate":284,"lastmodified":285,"url":7,"email":286,"description":287,"designation":7,"path":288,"name":289,"id":7,"objectID":282},[279,280],"ana-brum","brum-ana","UFPR – Universidade Federal do Paraná","caef1fa2-7c88-4efe-b756-708dc37fd8bd","Brum","2025-12-17T10:34:10.139Z",1765967650139,"anabrum@ufpr.br",{},"people/caef1fa2-7c88-4efe-b756-708dc37fd8bd","Ana",{"_id":10,"name":8,"filiation":13,"lastName":6,"role":7,"url":7,"designation":7,"email":11},{"role":7,"url":7,"email":292,"_id":293,"filiation":281,"createDate":284,"path":294,"description":295,"slugs":296,"id":7,"objectID":293,"designation":7,"lastName":299,"lastmodified":285,"name":300},"vkistmann@ufpr.br","30ab0965-af30-4020-a33d-e4f314053032","people/30ab0965-af30-4020-a33d-e4f314053032",{},[297,298],"virginia-souza-de-carvalho-borges-kistmann","kistmann-virginia-souza-de-carvalho-borges","Kistmann","Virgínia Souza de Carvalho Borges",{"name":302,"filiation":281,"designation":7,"_id":303,"path":304,"lastName":305,"slugs":306,"description":309,"email":310,"lastmodified":285,"role":7,"createDate":284,"id":7,"objectID":303,"url":7},"Adriano","cb3f72c0-938b-44da-a5a2-c8abb3f733f0","people/cb3f72c0-938b-44da-a5a2-c8abb3f733f0","Heemann",[307,308],"adriano-heemann","heemann-adriano",{},"adriano.heemann@ufpr.br",[282,10,293,303],10,[314],"guidelines-for-the-construction-of-a-collaborative-design-repository-of-curitiba",{"parent":316,"metaData":317,"data":319,"langs":328,"_id":329,"type":98,"typeData":330,"status":169,"updateDate":420,"contributors":421,"contributorsIds":433,"download":434,"slugs":435,"slug":436},"1ab1f6ea-e043-44d8-a7ab-1bd0d96c1c82",{"updateDate":7,"createDate":318,"deleteDate":7},1765935977,{"secondary":320,"primary":324},{"keywords":321,"excerpt":322,"title":323},"\u003Cp>Service prototyping, service design, teaching, creativity\u003C/p>","Service prototyping is essential for materializing concepts, exploring scenarios, simulating real experiences, and helping to identify crucial points in the project. However, there are few studies on service prototyping in the educational context. This article investigates classroom learning involving service prototyping, presenting results from a case study in an undergraduate design course. The aim is to understand how prototyping techniques can be applied in service design teaching and what learning is generated. Documentary analysis, direct observations and interviews with teachers and students were used. The results indicate that prototyping, especially with props, allowed the rapid identification of important aspects of new concepts and the investigation of alternatives, creating a shared understanding. The activity revealed previously unidentified design problems and provided an immersive learning environment.","Service Prototypes in Classroom: Unraveling Learnings From an Undergraduate Course in Service Design",{"keywords":325,"excerpt":326,"title":327},"\u003Cp>Prototipagem de serviços, design de serviço, ensino, criatividade\u003C/p>","A prototipagem de serviços é essencial para materializar conceitos, explorar cenários e simular experiências reais, ajudando a identificar pontos cruciais do projeto. Noentanto, há poucos estudos sobre prototipagem de serviços no contexto educacional. Este artigo investiga o aprendizado em sala de aula envolvendo prototipagem de serviços, apresentando resultados de um estudo de caso em uma disciplina de graduação em design. O objetivo é entender como técnicas de prototipagem podem ser aplicadas no ensino de design de serviços e quais aprendizados são gerados. Foram utilizadas análises documentais, observações diretas e entrevistas com professores e alunos. Os resultados indicam que a prototipagem, especialmente com props, permitiu a rápida identificação de aspectos importantes em novos conceitos e a investigação de alternativas, criando um entendimento compartilhado. A atividade revelou problemas de projeto não identificados anteriormente e proporcionou um ambiente imersivo de aprendizagem.","Protótipos de Serviço em Aula: Desvendando Aprendizados em uma Disciplina de Graduação em Design de Serviço",[30,31],"654617f3-cf95-4619-be50-ccfa0b86f163",{"startPage":331,"file":332,"references":335,"endPage":417,"track":418,"doi":419},1201,{"fullpath":333,"name":334},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2F16280_9867.pdf","16280_9867.pdf",[336,339,342,345,348,351,354,357,360,363,366,369,372,375,378,381,384,387,390,393,396,399,402,405,408,411,414],{"id":337,"label":338},"bdee0366-a839-4a9e-954b-94a26e4ae43a","\u003Cp>ARDOINO, J. Using Role-Playing (Or the Psychodrama) as a Means of Training. \u003Cstrong>Management International\u003C/strong>, Springer, v. 4, n. 5/6, p. 13-20, 1964.\u003C/p>",{"id":340,"label":341},"d9b253ca-efea-4ad7-a732-71215df5c2e3","\u003Cp>BLOMKVIST, J. Representing Future Situations of Service: Prototyping in Service Design, 2014. Thesis (Ph.D.), Department of Computer and Information Science, Linkoping University.\u003C/p>",{"id":343,"label":344},"4bd6365d-3af5-4e39-9b76-5f3f5f4a730c","\u003Cp>BLOMKVIST, J. Benefits of Service Level Prototyping. \u003Cstrong>Design Journal\u003C/strong>, v. 19, n. 4, p. 545-564, 2016. Routledge.\u003C/p>",{"id":346,"label":347},"09f9bc09-406a-4022-91b5-9e9f6e7c97b1","\u003Cp>BLOMKVIST, J.; BODE, A. Using Service Walkthroughs to Co-Create Whole Service Experiences: A Prototyping Technique for Service Design. Proceedings of the \u003Cstrong>3rd International Service Innovation Design Conference, Holistic Service Innovation & Co-Creation Experience\u003C/strong>, p. 1-6, 2012.\u003C/p>",{"id":349,"label":350},"c9156eee-7b06-4ac9-9638-013e368668b9","\u003Cp>BLOMKVIST, J.; HOLMLID, S. Service prototyping according to service design practioners. In: \u003Cstrong>Nordic Conference on Service Design and Service Innovation\u003C/strong>, 2010. p. 1-12.\u003C/p>",{"id":352,"label":353},"105395a8-d69f-48a1-b166-f2b5dfa5ec8a","\u003Cp>BROWN, Tim. \u003Cstrong>Design Thinking: Uma metodologia poderosa para decretar o fim das velhas idéias\u003C/strong>. Tradução: Ana Paula Azeredo. Rio de Janeiro: Elsevier, 2014.\u003C/p>",{"id":355,"label":356},"c54128d2-dd49-4c42-a8fc-b87fac192ba6","\u003Cp>BUCHENAU, M.; SURI, J. F. Experience prototyping. Proceedings of the \u003Cstrong>Conference on Designing Interactive Systems: Processes, Practices, Methods, and Techniques, DIS\u003C/strong>, p. 424-433, 2000.\u003C/p>",{"id":358,"label":359},"aa57d7ef-b9e7-4676-adde-70ba4d7fe8da","\u003Cp>BURNS, C.; DISHMAN, E.; VERPLANK, W.; LASSITER, B. Actors, hairdos & videotape: Informance design. \u003Cstrong>Conference Companion on Human Factors in Computing Systems\u003C/strong>, New York, p. 119-120, 1994.\u003C/p>",{"id":361,"label":362},"bd2867c8-eb6b-491d-9fe6-6d90b8a70309","\u003Cp>DIANA, C.; PACENTI, E.; TASSI, R. Visual tiles: Communication tools for (service) design. \u003Cstrong>De Thinking Service ReThinking Design\u003C/strong>, p. 1-12, 2009.\u003C/p>",{"id":364,"label":365},"9449d022-a768-431f-88c6-61d5961755cc","\u003Cp>DOS SANTOS, A.; BLOMKVIST, J.; PETRECCA, A. C. C. Service prototypes as the setting for product innovation agenda. In: \u003Cstrong>Service Design for Emerging Technologies Product Development\u003C/strong>, Springer, 2022.\u003C/p>",{"id":367,"label":368},"1dda4952-e039-448d-830f-601a8c493569","\u003Cp>DOS SANTOS, Aguinaldo et al. Bodystorming: lessons learnt from its use on a service design undergraduate discipline. In: \u003Cstrong>ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes2018 Conference\u003C/strong>, p. 18-20, 2018.\u003C/p>",{"id":370,"label":371},"e07fb68e-519a-4e06-b122-f8f5498f32e7","\u003Cp>FERREIRA, Alaís Souza; FIGUEIREDO, Luiz Fernando Gonçalves de; OURIVES, Eliete Auxiliadora Assunção. Abordagem Sistêmica associada à gamificação como uma ferramenta de prototipagem de serviços. \u003Cstrong>Colóquio Internacional de Design\u003C/strong>, v. 4, 2017.\u003C/p>",{"id":373,"label":374},"2629dc83-4d4a-4d60-bfcc-ad17c33a21a4","\u003Cp>HOSS, M. J. Prototipagem de Serviços: um Estudo Exploratório com Foco na Iluminação de Habitações de Interesse Social. Dissertação (Mestrado em design), PPGDesign, UFPR, Curitiba, 2014.\u003C/p>",{"id":376,"label":377},"b7ca18b7-1a1d-4ee3-b41a-8cc657a74b6f","\u003Cp>IACUCCI, G.; KUUTTI, K. Everyday Life as a Stage in Creating and Performing Scenarios for Wireless Devices. \u003Cstrong>Personal and Ubiquitous Computing\u003C/strong>, n. 6(4), p. 299-306, 2002.\u003C/p>",{"id":379,"label":380},"eec59579-a0e7-4f51-a7ea-57c9ec2a8ec3","\u003Cp>IBGE. Brasil em síntese: serviços. Disponível em: \u003Chttps://brasilemsintese.ibge.gov.br/servicos>. Acesso em: 30 mar. 2024.\u003C/p>",{"id":382,"label":383},"0c8a71a7-14c6-4655-a16d-0ec94a6d466c","\u003Cp>KELLY, J. F. An Iterative Design Methodology for User-Friendly Natural Language Office Information Applications. \u003Cstrong>Transactions on Office Information Systems\u003C/strong>, v. 2, n. 1, p. 26-41, 1984.\u003C/p>",{"id":385,"label":386},"8b4f8455-70b4-4f34-bbd1-f399361d06ea","\u003Cp>KRONQVIST, J.; LEINONEN, T.; ERVING, H. Cardboard Hospital - Prototyping patient centric environment and services. \u003Cstrong>Nordic Design Research Conference\u003C/strong>, p. 293-301, 2013.\u003C/p>",{"id":388,"label":389},"56c0bc74-97fd-45a8-8614-17e11ab89491","\u003Cp>Michaelis On-line. Protótipo. Disponível em: \u003Chttps://michaelis.uol.com.br/moderno-portugues/busca/portugues-brasileiro/protótipo>. Acesso em: 31 de maio de 2024.\u003C/p>",{"id":391,"label":392},"88648e2e-e492-4502-9a95-6e2c37a4dfe3","\u003Cp>PALHAIS, Catarina. \u003Cstrong>Prototipagem: uma abordagem ao processo de desenvolvimento de um produto\u003C/strong>. Tese de Doutorado. 2016.\u003C/p>",{"id":394,"label":395},"15c26d45-49a4-4f8d-9f4f-df3c11ad3c46","\u003Cp>PAUL, R.; PONNAM, A. Teaching Customer Experience Quality and its Significance in Retail Management: A Role Playing Game using Chinese Puzzle 'Tangram'. \u003Cstrong>Decision Sciences Journal of Innovative Education\u003C/strong>, v. 16, n. 2, p. 126-139, 2018.\u003C/p>",{"id":397,"label":398},"73072d5c-fc5b-4f46-b06f-3d19bbd0362a","\u003Cp>PLATTNER, H. \u003Cstrong>An Introduction to Design Thinking Process Guide\u003C/strong>. Design School Stanford, Palo Alto, 2010.\u003C/p>",{"id":400,"label":401},"41056fed-018d-4ae6-bc41-9b1655703c5c","\u003Cp>STICKDORN, Marc; SCHNEIDER, J. \u003Cstrong>Isto é Design Thinking de Serviços: Fundamentos, Ferramentas, Casos\u003C/strong>. Porto Alegre: Bookman, 2014.\u003C/p>",{"id":403,"label":404},"255c7905-820b-407e-9afd-67cbf64f604c","\u003Cp>STICKDORN, M.; HORMESS, M. E.; LAWRENCE, A.; SCHNEIDER, J. \u003Cstrong>This is Service Design Doing: Applying Service Design Thinking in the Real World a Practitioners' Handbook\u003C/strong>. Sebastopol: O'Reilly Media, 2018.\u003C/p>",{"id":406,"label":407},"5883dd2a-9414-4328-9148-710a0a836d49","\u003Cp>STICKDORN, M.; HORMESS, M.; LAWRENCE, A.; SCHNEIDER, J. This is service design doing: Tools. \u003Cstrong>This is service design doing portal\u003C/strong>, 2017. Disponível em: \u003Chttps://vufind.lboro.ac.uk/Record/522558>. Acesso em: 12 out. 2021.\u003C/p>",{"id":409,"label":410},"2220b47b-e25e-4c63-8e22-dae4f6673cbc","\u003Cp>STICKDORN, Marc; SCHNEIDER, Jakob. \u003Cstrong>This Is Service Design Doing: Applying Service Design Thinking in the Real World\u003C/strong>. Wiley, 2018.\u003C/p>",{"id":412,"label":413},"b1d7a08b-2f2d-40a7-9641-a3eb71f228a1","\u003Cp>TASSI, R. Service design tools. \u003Cstrong>Service Design Network\u003C/strong>. Disponível em: \u003Chttps://www.servicedesigntools.org/>. Acesso em: 31 de maio de 2024.\u003C/p>",{"id":415,"label":416},"38b84e9e-d39c-4093-9d3a-d3c64ac4b9c4","\u003Cp>UNIVERSIDADE FEDERAL DO PARANÁ. Plano Pedagógico do Curso de Design Gráfico. Disponível em: \u003Chttps://sacod.ufpr.br/coordesign/>. Acesso em: 24 maio 2024.\u003C/p>",1221,"4cb1gvhi","https://doi.org/10.29327/5457226.1-72","2025-12-28T19:58:12-03:00",[422,428],{"_id":423,"designation":7,"lastName":424,"role":7,"name":425,"url":7,"email":426,"filiation":427},"6d54efb5-9cc4-418b-9bc3-01dd637591f5","Fukushima","Naotake","naotake@ufpr.br","Universidade Federal do Paraná",{"role":7,"id":7,"filiation":13,"createDate":429,"_id":10,"slugs":430,"url":7,"name":8,"lastName":6,"email":11,"path":50,"objectID":10,"lastmodified":431,"description":432,"designation":7},"2025-12-17T01:46:17.998Z",[15,16],1765935977998,{},[423,10],3,[436],"service-prototypes-in-classroom-unraveling-learnings-from-an-undergraduate-course-in-service-design",{"target":438,"query":439},"people/get",{"id":10,"articles":440},"true",1780316097742]