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O tema começa a ganhar espaço em cursos de pós-graduação e grades curriculares de graduações em Design. No entanto, os estudos e registros a respeito de ensino de DS no Brasil ainda são limitados para amparar os professores e instituições de ensino superior nas melhores práticas. Diante deste cenário, esta Conversação teve como objetivo promover o diálogo sobre tópicos relevantes identificados em pesquisas, em: prática profissional, prototipagem, inovação social e o design de serviço do ensino. A sessão de Conversação foi conduzida por meio de dinâmicas entre facilitadores e participantes para promover o debate crítico e a identificação de oportunidades que apoiem uma agenda de futuras pesquisas e desenvolvimento do ensino no tema.","Design de Serviço no Brasil: Perspectivas Sobre o Ensino",[30,31],"primary","secondary","0380613e-7283-4fb0-a832-0bda89f3bc16",[34,47,58,62,73,85],{"path":35,"lastName":36,"name":37,"createDate":38,"role":7,"designation":7,"id":7,"objectID":39,"slugs":40,"filiation":43,"email":44,"url":7,"lastmodified":45,"_id":39,"description":46},"people/a131610b-2ef4-4e4a-a860-994a9f2df599","Annarumma","Camilla","2025-12-27T13:22:23.685Z","a131610b-2ef4-4e4a-a860-994a9f2df599",[41,42],"camilla-annarumma","annarumma-camilla","Mestra; PPG Design Fauusp","annarumma@usp.br",1766841743685,{},{"url":7,"id":7,"description":48,"name":49,"role":7,"_id":50,"filiation":51,"path":52,"lastName":53,"objectID":50,"slugs":54,"email":57,"lastmodified":45,"createDate":38,"designation":7},{},"Alessandra Caroline Canfield","4f61e746-d108-4ce2-8847-75e22eff6d98","Mestra; PPGDesign UFPR","people/4f61e746-d108-4ce2-8847-75e22eff6d98","Petrecca",[55,56],"alessandra-caroline-canfield-petrecca","petrecca-alessandra-caroline-canfield","a.canfield.p@ufpr.br",{"id":7,"url":7,"designation":7,"objectID":10,"lastName":6,"filiation":13,"slugs":59,"name":8,"role":7,"description":60,"lastmodified":45,"createDate":38,"path":61,"_id":10,"email":11},[15,16],{},"people/17189185-3995-44e5-950d-69ca6d6d074e",{"url":7,"email":63,"path":64,"createDate":38,"lastmodified":45,"filiation":65,"description":66,"slugs":67,"lastName":70,"designation":7,"name":71,"objectID":72,"role":7,"_id":72,"id":7},"camargo.alice@usp.br","people/552c7c0a-5f1d-4118-aba1-66905563a8ef","Doutoranda; PPG Design Fauusp",{},[68,69],"maria-alice-camargo-gonzales","gonzales-maria-alice-camargo","Gonzales","Maria Alice Camargo","552c7c0a-5f1d-4118-aba1-66905563a8ef",{"createDate":38,"objectID":74,"lastName":75,"id":7,"path":76,"role":7,"description":77,"filiation":78,"email":79,"lastmodified":80,"slugs":81,"_id":74,"url":7,"designation":7,"name":84},"8c9191e0-1a4b-46f5-93c5-459dcbed2fac","Kamimura","people/8c9191e0-1a4b-46f5-93c5-459dcbed2fac",{},"Doutorando; PPG Design Fauusp","sergiokamimura@usp.br",1766841743686,[82,83],"sergio-kooji-kamimura","kamimura-sergio-kooji","Sérgio Kooji",{"lastmodified":80,"description":86,"objectID":87,"createDate":38,"slugs":88,"role":7,"lastName":91,"_id":87,"url":7,"filiation":78,"email":92,"designation":7,"id":7,"name":93,"path":94},{},"b384b0cc-ccb1-4bb8-992b-e711a2553a2d",[89,90],"rafael-toledo-rodrigues-de-fatima","de-fatima-rafael-toledo-rodrigues","De Fátima","rafaeltoledo@usp.br","Rafael Toledo Rodrigues","people/b384b0cc-ccb1-4bb8-992b-e711a2553a2d",[39,50,10,72,74,87],"article",{"startPage":98,"file":99,"references":102,"endPage":163,"track":164,"doi":7},8375,{"fullpath":100,"name":101},"https://storage.googleapis.com/memoria-ped.appspot.com/articles%2F15_pd_design_2024%2F38367.pdf","38367.pdf",[103,106,109,112,115,118,121,124,127,130,133,136,139,142,145,148,151,154,157,160],{"label":104,"id":105},"\u003Cp>LIM, Youn-Kyung; STOLTERMAN, Erik; TENENBERG, Josh. The anatomy of prototypes: Prototypes as filters, prototypes as manifestations of design ideas. \u003Cstrong>ACM Transactions on Computer-Human Interaction\u003C/strong>, v. 15, n. 2, p. 27, 2008.\u003C/p>","af594a1b-2c39-4876-a7b0-3e2422901510",{"label":107,"id":108},"\u003Cp>MAGER, Birgit. The future of service design. In: MAGER, Birgit; SISTIG, Martin; CHEN, Yushi.; RUIZ, Kalía; CORONA, Carolina. \u003Cstrong>The Future of Service Design\u003C/strong>, Colônia: TH Köln, p. 14-20, 2020. Disponível em: https://www.academia.edu/44459133/The_Future_of_Service_Design Acesso em 25 Mai. 2021.\u003C/p>","9d4bce8a-1d46-4a6a-bdd8-1c85976cc101",{"label":110,"id":111},"\u003Cp>MAGER, Birgit; SUNG, Tung-Jung. Special issue editorial: Designing for services. \u003Cstrong>International Journal of Design\u003C/strong>, v. 5, n. 2, p. 1-3, 2011.\u003C/p>","33846264-aa65-45ef-86f9-5ac268ffeda8",{"label":113,"id":114},"\u003Cp>MANZINI, Ezio. \u003Cstrong>Design\u003C/strong>: Quando todos fazem design: uma introdução ao design para inovação social. São Leopoldo: Editora Unisinos, 2017, 254p.\u003C/p>","7fe04898-b2de-4549-9ad7-cd238b756e4d",{"label":116,"id":117},"\u003Cp>MEYER, Michael W.; NORMAN, Don. Changing Design Education for the 21st Century. \u003Cstrong>She Ji\u003C/strong>: The Journal of Design, Economics, and Innovation, v. 6, n. 1, p. 13-49, mar./jun. 2020.\u003C/p>","dd8f5069-edf9-46ec-a442-b3f0291084b9",{"label":119,"id":120},"\u003Cp>MIETTINEN, Satu; RONTTI, Simo; KUURE, Essi; LINDSTRÖM, Antti. Realizing Design Thinking through a Service Design Process and an Innovative Prototyping Laboratory : Introducing service innovation corner ( SINCO ). Bangkok: \u003Cstrong>DRS2012 Bangkok Anais\u003C/strong>, p.1202-1214, 2012.\u003C/p>","81e56467-d7a3-42f2-a8bb-5f0578fede03",{"label":122,"id":123},"\u003Cp>PACENTI, Elena. Better Services for Better Lives - Masters Path to Train Service Design Professionals. \u003Cstrong>Touchpoint\u003C/strong>, Colônia, v. 3, n. 1, p.58-61, mai. 2011.\u003C/p>","4258a157-619d-4f01-aaab-02d9a309da92",{"label":125,"id":126},"\u003Cp>PENIN, Lara. A Critical Approach to Service Design Education: Building an Undergraduate Learning Path at Parsons School of Design Strategies. \u003Cstrong>Touchpoint\u003C/strong>, Colônia, v. 3, n. 1, p. 62-65, mai. 2011.\u003C/p>","ac51fb0d-3df9-457b-895e-c78955e08807",{"label":128,"id":129},"\u003Cp>PENIN, Lara. \u003Cstrong>An Introduction to Service Design\u003C/strong>: Designing the invisible, Bloomsbury. 2017.\u003C/p>","7153f196-5a47-45f2-8af1-6934249c3b13",{"label":131,"id":132},"\u003Cp>PINHANEZ, Claudio Santos. Educação E Pesquisa Em Ciência De Serviços No Brasil: Necessidade E Oportunidade. In: \u003Cstrong>Competência\u003C/strong>: Revista da Educação Superior do SENAC-RS, v. 2, n. 2, 2009.\u003C/p>","93244e1c-1587-4efd-a416-e2dd9f452823",{"label":134,"id":135},"\u003Cp>POLAINE, A. Late to the Party? The Challenges and Opportunities Facing Service Design Education. \u003Cstrong>Touchpoint\u003C/strong>, Colônia, v. 3, n. 1, p. 50-51, mai. 2011.\u003C/p>","03bfcb3c-827b-4e7b-9734-10ea5bb6d842",{"id":137,"label":138},"3a71eb50-ce8e-4f7a-9220-520f817d2fc8","\u003Cp>PUC-RJ. \u003Cstrong>Curso Design de Serviço\u003C/strong>. Disponível em: https://cce.puc-rio.br/sitecce/website/website.dll/folder?nCurso=design-de-servico&nInst=dad. Acesso em: 31 Mai. 2022.\u003C/p>",{"label":140,"id":141},"\u003Cp>RAPANTA, Chrysi; CANTONI, Lorenzo. Being in the user’s shoes. Anticipating experience while designing online courses. In: \u003Cstrong>British Journal of Educational Technology\u003C/strong>, 45 (5), 765-777, 2014.\u003C/p>","1f8b584b-4feb-4e23-af7e-609858d6c932",{"id":143,"label":144},"29700c81-2c61-416f-9aa4-0638228927c2","\u003Cp>ROGERS Jon, et al. This is self service design. In: \u003Cstrong>Engineering and Product Design Education Conference\u003C/strong>. Salzburg, Austria, p. 105-110, 2007.\u003C/p>",{"label":146,"id":147},"\u003Cp>RONTTI, Simo; MIETTINEN, Satu; KUURE, Essi; LINDSTRÖM, Antti. A Laboratory Concept for Service Prototyping – Service Innovation Corner ( SINCO ). Helsinki: \u003Cstrong>ServDes. Service Design and Innovation Conference\u003C/strong>, p. 229–241, 2012.\u003C/p>","a599ef4e-347a-4fc1-8742-2928af08c95a",{"label":149,"id":150},"\u003Cp>SANTOS, Aguinaldo dos; COSTA, Humberto. Diálogo entre pós-graduação e graduação: a introdução do ensino do design de sistemas produto+serviço na UFPR. \u003Cstrong>Projética\u003C/strong>, Londrina, v. 5, n. 1 Especial - Ensino de Design, p. 231-243, Julho/2014.\u003C/p>","5ad19a80-0484-4bc4-9a16-2256f0060c8e",{"label":152,"id":153},"\u003Cp>SCHRANZER, Marcus; LEUBE, Michael. Preparing design students for the real world: Assessing the interdisciplinary group project at the Salzburg University of applied sciences. Trondheim: \u003Cstrong>Proceedings 12th Biennial Norddesign 2016 Conference\u003C/strong>, 2016.\u003C/p>","68736d54-3e7e-4f49-93a8-50d34d389711",{"label":155,"id":156},"\u003Cp>STICKDORN, Marc; SCHNEIDER, Jacob. (orgs.). \u003Cstrong>Isto é design thinking de serviços\u003C/strong>– Fundamentos, ferramentas e casos. Porto Alegre: Bookman, 2014.\u003C/p>","1a55025d-4283-4eb5-a888-27d3610b2ea9",{"label":158,"id":159},"\u003Cp>STICKDORN, Marc; HORMESS, Markus Edgar; LAWRENCE, Adam; SCHNEIDER, Jacob. \u003Cstrong>This is Service Design Doing\u003C/strong>: Applying Service Design Thinking in the Real World, a Practitioners Handbook. Sebastopol: O’Reilly Media, 2018.\u003C/p>","f956f94e-028e-41c2-9d6c-23081b2f0858",{"id":161,"label":162},"1d3ab145-39ac-40dd-b37e-0f80f5288d42","\u003Cp>WU, Xiyuan; LIU, Min; ZHENG, Qinghua; ZHANG, Yunqiang; LI, Haifei. Modeling user psychological experience and case study in online e-learning. In: \u003Cstrong>International Journal of Emerging Technologies in Learning\u003C/strong>, 10 (6), 53-61, 2015.\u003C/p>",8390,"yz0k8ow5",[166],"design-de-servico-no-brasil-perspectivas-sobre-o-ensino","enabled",1,{"target":170,"query":171},"people/get",{"id":10,"articles":172},"true",1780316061674]