Memória P&D Design

13º Congresso Brasileiro de Pesquisa e Desenvolvimento em Design

Univille — Joinville (SC)

Novembro/2018

Experiência do Usuário (UX): Análise Bibliométrica de Publicações Sobre a Avaliação de Desempenho da UX

User Experience: Bibliometric Analysis of Publications on UX Performance Evaluation

Marcelo P. Demilis
Lucas S. Matos
Sandra R. Ensslin
Giselle Schmidt Alves Diaz Merino

Como citar

Demilis, Marcelo P.; Matos, Lucas S.; Ensslin, Sandra R.; Merino, Giselle Schmidt Alves Diaz ; "Experiência do Usuário (UX): Análise Bibliométrica de Publicações Sobre a Avaliação de Desempenho da UX", p. 5152-5166. In: CONGRESSO BRASILEIRO DE PESQUISA E DESENVOLVIMENTO EM DESIGN, 13., 2018, Joinville. Anais [...]. São Paulo: Blucher, 2019, DOI 10.5151/ped2018-7

Resumo

A busca por métodos para mensurar a Experiência do Usuário (UX) aumentou progressivamente junto com um crescente interesse no design orientado para a experiência. Contudo, as experiências abrangem uma gama de propriedades e métricas que são extremamente variadas, sendo particulares, muitas vezes efêmeras e subjetivas (HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T, 2008; HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, 2010), dificultando sua categorização, definição e mensuração. Adotando-se o instrumento de intervenção ProKnow-C, objetivou-se investigar as pesquisas científicas, em língua inglesa, sobre Avaliação de Desempenho da Experiência do Usuário, a fim de identificar lacunas e oportunidades de pesquisa. Selecionaram-se 77 artigos, entre 2000 e 2017, os quais permitiram identificar o panorama geral das publicações relevantes, periódicos e autores prolíficos para a temática.
Palavras-chave:

Avaliação de Desempenho, Experiência do Cliente, Experiência do Usuário, Indicador, Perspectiva do Usuário, Revisão de Literatura

Abstract

The search for methods to measure User Experience (UX) has progressively increased along with a growing interest in experience-oriented design. However, the experiments cover a range of properties and metrics that are extremely varied, being particular, often ephemeral and subjective (HASSENZAHL, M.; SCHÖBEL, M.; TRAUTMANN, T, 2008; HASSENZAHL, M; DIEFENBACH, S; GÖRITZ, 2010), making it difficult to define and measure them. Therefore, by adopting the ProKnow-C intervention instrument, the objective was to investigate the English-language scientific research on Performance Evaluation of the User Experience and the research gaps and opportunities based on the results of bibliometric and systemic analysis. 77 articles were selected between 2000 and 2017, analyzing and exposing the general panorama of relevant publications, periodical and prolific authors for the theme.
Keywords:

Performance Evaluation, Customer Experience, User Experience, Indicator, User Perspective, Literature Review

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