14º Congresso Brasileiro de Pesquisa e Desenvolvimento em Design
ESDI/UERJ; ESPM-Rio — Rio de Janeiro (RJ)
Outubro/2022
Design de Serviço no Brasil: Perspectivas Sobre o Ensino
Como citar
Resumo
ensino do design, design de serviço, práticas pedagógicas
Referências bibliográficas
LIM, Youn-Kyung; STOLTERMAN, Erik; TENENBERG, Josh. The anatomy of prototypes: Prototypes as filters, prototypes as manifestations of design ideas. ACM Transactions on Computer-Human Interaction, v. 15, n. 2, p. 27, 2008.
MAGER, Birgit. The future of service design. In: MAGER, Birgit; SISTIG, Martin; CHEN, Yushi.; RUIZ, Kalía; CORONA, Carolina. The Future of Service Design, Colônia: TH Köln, p. 14-20, 2020. Disponível em: https://www.academia.edu/44459133/The_Future_of_Service_Design Acesso em 25 Mai. 2021.
MAGER, Birgit; SUNG, Tung-Jung. Special issue editorial: Designing for services. International Journal of Design, v. 5, n. 2, p. 1-3, 2011.
MANZINI, Ezio. Design: Quando todos fazem design: uma introdução ao design para inovação social. São Leopoldo: Editora Unisinos, 2017, 254p.
MEYER, Michael W.; NORMAN, Don. Changing Design Education for the 21st Century. She Ji: The Journal of Design, Economics, and Innovation, v. 6, n. 1, p. 13-49, mar./jun. 2020.
MIETTINEN, Satu; RONTTI, Simo; KUURE, Essi; LINDSTRÖM, Antti. Realizing Design Thinking through a Service Design Process and an Innovative Prototyping Laboratory : Introducing service innovation corner ( SINCO ). Bangkok: DRS2012 Bangkok Anais, p.1202-1214, 2012.
PACENTI, Elena. Better Services for Better Lives - Masters Path to Train Service Design Professionals. Touchpoint, Colônia, v. 3, n. 1, p.58-61, mai. 2011.
PENIN, Lara. A Critical Approach to Service Design Education: Building an Undergraduate Learning Path at Parsons School of Design Strategies. Touchpoint, Colônia, v. 3, n. 1, p. 62-65, mai. 2011.
PENIN, Lara. An Introduction to Service Design: Designing the invisible, Bloomsbury. 2017.
PINHANEZ, Claudio Santos. Educação E Pesquisa Em Ciência De Serviços No Brasil: Necessidade E Oportunidade. In: Competência: Revista da Educação Superior do SENAC-RS, v. 2, n. 2, 2009.
POLAINE, A. Late to the Party? The Challenges and Opportunities Facing Service Design Education. Touchpoint, Colônia, v. 3, n. 1, p. 50-51, mai. 2011.
PUC-RJ. Curso Design de Serviço. Disponível em: https://cce.puc-rio.br/sitecce/website/website.dll/folder?nCurso=design-de-servico&nInst=dad. Acesso em: 31 Mai. 2022.
RAPANTA, Chrysi; CANTONI, Lorenzo. Being in the user’s shoes. Anticipating experience while designing online courses. In: British Journal of Educational Technology, 45 (5), 765-777, 2014.
ROGERS Jon, et al. This is self service design. In: Engineering and Product Design Education Conference. Salzburg, Austria, p. 105-110, 2007.
RONTTI, Simo; MIETTINEN, Satu; KUURE, Essi; LINDSTRÖM, Antti. A Laboratory Concept for Service Prototyping – Service Innovation Corner ( SINCO ). Helsinki: ServDes. Service Design and Innovation Conference, p. 229–241, 2012.
SANTOS, Aguinaldo dos; COSTA, Humberto. Diálogo entre pós-graduação e graduação: a introdução do ensino do design de sistemas produto+serviço na UFPR. Projética, Londrina, v. 5, n. 1 Especial - Ensino de Design, p. 231-243, Julho/2014.
SCHRANZER, Marcus; LEUBE, Michael. Preparing design students for the real world: Assessing the interdisciplinary group project at the Salzburg University of applied sciences. Trondheim: Proceedings 12th Biennial Norddesign 2016 Conference, 2016.
STICKDORN, Marc; SCHNEIDER, Jacob. (orgs.). Isto é design thinking de serviços– Fundamentos, ferramentas e casos. Porto Alegre: Bookman, 2014.
STICKDORN, Marc; HORMESS, Markus Edgar; LAWRENCE, Adam; SCHNEIDER, Jacob. This is Service Design Doing: Applying Service Design Thinking in the Real World, a Practitioners Handbook. Sebastopol: O’Reilly Media, 2018.
WU, Xiyuan; LIU, Min; ZHENG, Qinghua; ZHANG, Yunqiang; LI, Haifei. Modeling user psychological experience and case study in online e-learning. In: International Journal of Emerging Technologies in Learning, 10 (6), 53-61, 2015.
